Life Insurance Specialist

As a Life Insurance Specialist, your role involves handling routine maintenance tasks related to policy servicing in the life insurance domain. Your key responsibilities will include: - Making corrections to policy data, processing transaction reversals, and handling reinstatements. - Updating and maintaining policy records in the administration systems as per standard operating procedures. - Collaborating with Third Party Administrators (TPAs), internal teams, and custodians to resolve discrepancies and ensure high service quality. - Researching and resolving escalated issues or incomplete transactions associated with policy servicing. - Ensuring that service levels and turnaround times meet the SLA requirements. - Supporting audits and regulatory compliance activities by providing accurate documentation and timely responses. - Developing a strong understanding of policy administration systems, transaction codes, and process workflows. - Participating in process improvement initiatives and providing feedback for automation opportunities. Qualifications required for this role include: - Graduation in any stream, with a preference for Commerce graduates. - At least 1 year of working experience in the life insurance domain focusing on quality, attention to detail, accuracy, and accountability. - Experience working in a professional/office environment with regularly scheduled shifts. - Proficiency in using Windows PC applications, navigating screens, and learning new software tools. - Effective English business communication skills for exchanging information with clients. - Ability to solve basic mathematical problems. - Basic Email and Letter writing skills. - Good understanding of MS Excel and MS Outlook. - Mandatory knowledge of the life insurance domain, preferably in Annuities. This role offers you the opportunity to utilize your expertise in life insurance policy servicing while ensuring high service quality and compliance with regulatory requirements.,