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Level III Support Engineer

Level III Support Engineer

Cowbell

3 - 7 years

0 Lacs

pune maharashtra

Posted:3 days ago| Platform: Shine logo

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Skills Required

spring boot microservices kafka troubleshooting escalation management interpersonal skills written communication verbal communication reliability adaptability continuous integration automated testing jira honeycomb tableau java microservices restful web services elk rdspostgres continuous software deployment containerized microservices public cloud infrastructure software application debugging technical support processes responsibility confidence empathy selfmotivation ownership mindset jira service management fire hydrant datadog komodor postman copilot llm tools

Work Mode

On-site

Job Type

Full Time

Job Description

As a Level 3 Support Engineer II at Cowbell, your primary responsibility will be to enhance our customers" experience by identifying and resolving production anomalies. You will collaborate closely with our global team of Level 2 and Level 3 engineers to address complex issues, ensuring timely resolutions and smooth operations for our platform users. Your dedication and sense of urgency will be crucial in unblocking users and maintaining platform functionality. Your duties will include triaging and troubleshooting user-reported issues, implementing production hotfixes, and leading code enhancement initiatives to improve platform resilience. You will need to manage multiple incidents and deadlines in a fast-paced environment, prioritizing effectively to ensure efficient issue resolution. Participation in on-call rotations will be required to investigate and resolve critical bugs promptly. You will develop proficiency in setting metric-based alerts, analyzing logs, and collaborating with service owners when necessary to address issues effectively. In terms of knowledge and collaboration, you will be expected to identify patterns in reported issues, collaborate with other teams to maintain knowledge bases and platform resources, and communicate effectively with stakeholders across the organization. To excel in this role, you should have a Bachelor's degree in Computer Science or a related field, with at least three years of experience in Spring Boot applications and two years of experience in Java Microservices. Technical skills required include expertise in software application debugging, familiarity with support processes, and proficiency in Microservices, RESTful web services, Kafka, ELK, and RDS/Postgres. Experience with continuous software deployment in containerized microservices on public cloud infrastructure is also essential. Soft skills such as proactive learning, exceptional interpersonal communication, responsibility, reliability, adaptability, and strong ownership mindset are highly valued. Bonus points if you have experience in SaaS products, continuous integration, automated testing, and familiarity with tools like JIRA, Datadog, Postman, and Tableau. If you are self-motivated, eager to learn, and possess the technical and interpersonal skills necessary to excel in a dynamic support environment, we would love to have you join our team at Cowbell.,

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Level III Support Engineer