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Level III Support Engineer Cowbell

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Level 3 Support Engineer II at Cowbell, your primary responsibility will be to enhance our customers" experience by identifying and resolving production anomalies. You will collaborate closely with our global team of Level 2 and Level 3 engineers to address complex issues, ensuring timely resolutions and smooth operations for our platform users. Your dedication and sense of urgency will be crucial in unblocking users and maintaining platform functionality. Your duties will include triaging and troubleshooting user-reported issues, implementing production hotfixes, and leading code enhancement initiatives to improve platform resilience. You will need to manage multiple incidents and dead...

Posted 2 months ago

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