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Level 2 IT Service Desk Technician

Level 2 IT Service Desk Technician

Reqroots

2 - 3 years

5 - 9 Lacs

Chennai

Posted:4 days ago| Platform:

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Skills Required

Ticketing Interpersonal skills Operating systems IT service desk Network engineering Active directory Windows microsoft Troubleshooting office 365

Work Mode

Work from Office

Job Type

Full Time

Job Description

Level 2 IT Service Desk Technician
Job Description High proficiency with PC/Laptop, Printers, troubleshooting, repair, and diagnostics Good knowledge of ITSM practices and tools Handle escalated calls from Level 1 technicians Handle incoming phone calls and tickets from a variety of sources including calls, emails, chat, and self-service portal. Work with other departments to resolve or escalate technical and non-technical issues. Provide technical and procedural assistance to resolve a wide variety of IT related requests and incidents. Log detailed work in ServiceNow ticketing system. Assign Incidents to appropriate teams when necessary. Effectively utilizes knowledge base and other resources to resolve issues. Create knowledge base articles for helping customers and other technicians resolve Working knowledge of MS Office365 preferred. Excellent oral/written communication and organizational skills required.

Qualifications
Bachelor s degree in computer/network engineering (preferred) or equivalent experience in a technical infrastructure role is required. 2 to 3 years experience conducting IT service desk support. Proven experience supporting Windows operating system in an IT environment. Working knowledge of Microsoft Active Directory, Office 365 products, Microsoft teams, Printers, Windows operating systems, user onboarding/termination, Network Shared Drives, etc. Proven knowledge of network connectivity and troubleshooting. Highly proficient with ServiceNow or any ITSM product is preferred. Strong interpersonal skills, detail oriented and able to manage tasks simultaneously. Strong communication skills and the ability to explain technical concepts to non-technical users. Ability to work in a fast-paced environment and prioritize tasks effectively. A strong problem-solving mindset and the ability to adapt to new challenges. A+, Network+, or comparable certification preferred but not required.

Job Overview

Posted date : 27 Jun 2025

Location : Chennai, Tamil Nadu

Experience : 2+ years

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Level 2 IT Service Desk Technician