Learning Experience Leader

The Learning Experience Leader is responsible for helping Teammates develop language and communication skills along with designing and expanding training and development programs.
The main tasks of the role are the following: design, develop, implement, track and measureeffectiveness of the learning intervention provided and is also expected to take part in a near hire onboarding program.As a Learning Experience Leader, think of yourself as a leader that sets the standards andexpectations through your conduct, work ethic, integrity, and character. You can also think of yourself as a creator in a way that you must create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams, for all general preparatory courses prior to enterprise endorsement. A Learning Experience Leader is expected to be a great communicator with the ability to effectively describe complex ideas and processes, proficient in time management, and is comfortable speaking and interacting in front of an audience.

Responsibilities:Conduct a study to identify training needs and schedule and facilitate appropriatetraining sessions.Create a plan to prioritize intervention for each type of training need.Collaborate with the training manager in creating the training calendar for the year toequip and fill in competency gaps.Design, develop, implement, measure effectiveness, and track strategic and tacticalLeadership and Communications Skills Trainings.Oversee and facilitate workshops and individual coaching sessions when appropriate.Prepare training aides such as module summaries, videos, and presentations.Train and guide new employees.Develop monitoring systems to ensure that progress of all employees in the program isbeing tracked.Align with the established training strategy and determine the appropriate methodologyto be used.

Qualifications:
At least 2+ years of working experience in the related field (training or teachingexperience), Communications Coaching/Process Training experience in either the BPO,Contact Centre, KPO, or Digital Marketing industries.Solid knowledge and experience in Language specific measures and interventionsExcellent facilitation skillsStrong English speaking and writingKnowledge and experience on Effectiveness Measures for both language andcommunicationsStakeholder Management SkillsExcellent Coaching Skills