Learning & Development Manager

As a pioneer in the art of responsible hospitality, Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo. By joining Accor, you will become a Heartist, as hospitality is a work of heart. You will be part of a caring environment where you can grow, fulfill yourself, discover other professions, and pursue career opportunities worldwide. Exclusive benefits, strong recognition, and meaningful experiences are guaranteed for every profession within Accor. **Key Responsibilities:** - **Training Program Management:** - Design and deliver effective training programs for all departments (e.g., front office, housekeeping, F&B). - Conduct onboarding programs for new hires to ensure alignment with hotel standards and culture. - Collaborate with department heads to identify training needs and customize programs accordingly. - **Learning Strategy:** - Develop and implement a comprehensive learning and development strategy aligned with the hotel's goals. - Promote a learning culture that encourages knowledge sharing and continuous improvement. - **Performance Development:** - Support talent development initiatives such as leadership programs, upskilling, and cross-training. - Facilitate performance improvement plans and assist in career pathing efforts. - **Monitoring & Evaluation:** - Measure training effectiveness through feedback, assessments, and performance metrics. - Maintain training records and provide regular reports to HR and senior management. - **Compliance & Standards:** - Ensure all training aligns with brand standards, legal compliance, and health and safety requirements. - Stay updated with hospitality trends and best practices to ensure the relevance of training content. **Qualifications:** - Bachelor's degree in Human Resources, Hospitality, Education, or a related field. - Minimum 3 years of experience in Learning & Development, preferably within the hospitality industry. - Excellent communication, presentation, and interpersonal skills. - Strong organizational skills and ability to manage multiple projects. - Proficiency in training tools and digital learning platforms is a plus. - Fluency in English. Accor is committed to Diversity & Inclusion, aiming to attract, recruit, and promote diverse talent.,