Learning and Development Junior Specialist

ROLE DESCRIPTION SUMMARY

The Junior Learning & Development Specialist will provide day-to-day support for our global learning programs and systems. This role is responsible for managing the Learning Management System (LMS), processing learning requests and approvals, and coordinating and managing relationships with external vendors to ensure quality and timely delivery of programs. This position also supports learning audits and compliance activities (including IACET), maintains accurate training records, and contributes to continuous improvements in our learning platforms and processes. This is an excellent entry point into the L&D field, offering broad exposure to systems administration, vendor management, and compliance.

PRIMARY RESPONSIBILITIES / KEY RESULTS AREAS

1. Learning Management System (LMS) Administration

   
   
   • Maintain course catalogues, schedules, and user enrollments
   
   
   • Process and track learning requests, approvals, and completions
   
   
   • Support LMS improvements, testing, and configuration changes
   
   
   • Generate reports and dashboards to track learner progress and compliance
   
   
   
   



2. Vendor Coordination & Management

   
   
   • Serve as the point of contact for vendors
   
   
   • Manage vendor schedules, contracts, and invoices in collaboration with procurement
   
   
   • Monitor vendor performance and learner satisfaction, escalating issues when needed
   
   
   • Ensure vendor-delivered programs align with internal standards and requirements
   
   
   
   



3. Learning Operations & Support

   
   
   • Coordinate logistics for instructor-led, virtual, and blended programs
   
   
   • Provide first-line support to employees and managers for training-related questions
   
   
   • Assist with communications and updates to promote learning opportunities
   
   
   
   



4. Compliance & Audit Support

   
   
   • Maintain accurate training records and documentation
   
   
   • Prepare materials for internal and external audits, including IACET
   
   
   • Track mandatory and regulatory training to ensure timely completion
   
   
   
   



5. Continuous Improvement & Reporting

   
   
   • Collect learner and stakeholder feedback to identify process improvements
   
   
   • Suggest and implement small-scale enhancements to workflows, communications, and systems
   
   
   • Contribute ideas to improve learner experience and engagement
   
   
   
   

COMPETENCIES

• Ability to manage LMS functions, maintain accurate records, and support system improvements


• Builds and manages relationships with external providers to ensure quality and timely delivery


• Strong attention to detail, time management, and ability to balance multiple priorities


• Communicates clearly and professionally with learners, managers, and vendors; works effectively as part of a team


• Understands audit/compliance requirements and proactively contributes ideas and solutions to improve processes, services, and learner experience

QUALIFICATIONS & EXPERIENCE

• Excellent time management skills and ability to manage multiple tasks in a fast-paced environment


• 1-2 years of professional experience; prior exposure to HR, training coordination, or administrative support preferred


• Degree or equivalent industry experience in Education or Satellite Communications a plus


• Strong organizational skills with attention to detail and accuracy in recordkeeping


• Proficiency in Microsoft Office 365; experience with reporting tools desirable


• Excellent verbal and written communication skills


• Fluency in English, any other language is considered as an asset