Lead- Technical Services & Business Development

Responsibilities

Key Responsibilities

• Marketing Quality Operations
• Oversee operations at supply locations and conduct quality inspections at Retail Outlets and supply points.
• Manage and supervise Pali and Vadinar Marketing Labs.
• New Product Development
• Assess market scenarios and identify new opportunities.
• Develop technical specifications for new products and conduct trials with major customers.
• Business Forums & Industry Engagement
• Represent Nayara in industry forums and manage certifications.
• Explore tie-ups with other oil companies.
• Statutory Compliance
• Monitor changes in statutes and procedures; ensure compliance with future regulations.
• Infrastructure Management
• Manage infrastructure projects for Institutional Business (RCD, fuelling infrastructure, consumer pump maintenance).
• Conduct monthly inspections and assess requirements for prospective customers.
• Customer Support & Troubleshooting
• Address customer complaints and ensure timely resolution.
• Evaluate additives for retail trade.
• Process Development & Competency Enhancement
• Drive process improvements and seek training programs for technical and behavioural skill development.
• Business Development
• Prepare business cases for new opportunities and present to management.
• Plan and execute strategies for new product development and transition to sales teams.
  

Key Decisions

• Made by Jobholder:
• Recommendations to Superior:
• Finalize partners for business development initiatives.
• Coordinate with Refinery and Sales teams for proposals and negotiations.
• Oversee Pan-India testing for Retail and Supplies Group.
• Facilities at new locations (labs, infrastructure).
• New business development initiatives.
  

Financial Impact

• Maximize sales revenue and profitability.
• Work on pricing structure, credit limits, margins, and invoicing for new products.
• Analyse operational expenditure and implement cost-reduction measures.
  

Stakeholder interactions

• Internal:
• External:
• Institutional Business, Retail Sales, Refinery, Labs, EPS, Legal, Pricing, Finance, IDT.
• Customers, statutory bodies (pollution control, OEMs, BIS), research institutions, industry forums.
  

Knowledge

• Qualification:
• Experience:
• B. Tech in Chemical/Mechanical Engineering; MBA preferred.
• 12+ years of relevant experience.
  

Skills

• Functional Skills:
• Behavioural Skills:
• Technical knowledge of petroleum products, commercial understanding of fuels.
• Strong interpersonal, communication, and presentation skills.
• Experience dealing with government and statutory agencies.
  

Working conditions

• Job Type: Full time
• Role Type: Working from office.
• Travel requirement if any: As and when the need arises
  

Qualifications