Lead – System Administrator

Advanced Technical Support

• Provide Tier‑3 support for escalations from the L2 support team.
• Troubleshoot and resolve complex issues across Linux, Windows, and macOS platforms.
• Conduct detailed root‑cause analysis and implement permanent fixes.
• Assist end users with advanced-level technical issues.
  

Linux Systems Administration

• Administer, configure, and troubleshoot Linux servers and workstations (Ubuntu, CentOS, RHEL, etc.).
• Perform system security hardening, patch management, and performance optimization.
• Utilize shell scripting (Bash/Python) for automation and process improvement.
  

Open-Source Tools & Applications

• Deploy, manage, and troubleshoot open-source tools such as:
• Wazuh SIEM
• Passbolt Password Manager
• Network monitoring tool – PRTG,
• Asset management tool- GLPi, Snipe-it, Manage engine
• Other infrastructure, monitoring, or security-related applications.
• Evaluate and recommend open-source solutions based on organizational needs.
  

Active Directory & Cloud Identity Management

• Manage and troubleshoot Active Directory environments, including Group Policies and user lifecycle management.
• Support Azure AD / Cloud AD deployments and integrations (Jumpcloud, MS Intune, Scalefusion).
• Work with hybrid identity technologies (Azure AD Connect, SSO, Conditional Access).
  

• Bachelor’s degree Engineering, IT, or a related field.
• 7–10 years of experience in system administration or IT support roles.
• Strong hands-on expertise in Linux administration.
• Team management experience in overseeing support teams, ensuring efficient issue resolution and service delivery.
• Proficiency in Windows and macOS support.
• Solid understanding of Active Directory, Group Policies, IAM concepts, and Azure AD.
• Experience with open-source applications such as Wazuh, Passbolt, Grafana, Zabbix, etc.
• O365 basic understanding/management
• Working knowledge of scripting languages like Bash or Python.
• Familiarity with ITIL-based incident, problem, and change management.
• Strong analytical, troubleshooting, and communication skills.
• Preferred -Experience with public cloud environments (AWS/Azure/GCP).
• Preferred -Exposure to DevOps tools (Docker, Git, CI/CD pipelines).
• Preferred -Basic understanding of cybersecurity and security best practices.
• Preferred -Relevant certifications such as Linux+, RHCSA, Azure Administrator, or equivalent.
  

• Must have good logical reasoning and analytical skills.
• Good communication skills in English – both written and verbal.
• Demonstrate Ownership and Accountability of their work.
• Interest in new technologies and the latest innovation trends.
• Multi-tasking capabilities and team management
• Be able to manage multiple stakeholders.
• Be able to resolve conflicts amicably.
• Forward-thinking.