Lead Reconciliation

Key Result Areas

Supporting Actions

Bank Reconciliation

• Reconciliation - 100% error free recon and early identification of open book and bank entries
• Early identification of errors in pre/post disbursement activities to ensure NIL operational loss
• Publishing Recon MIS to all the stakeholders on defined frequency and submission of Recon month reports to Operations - Head
• Implement RPA for Auto recon
• System functionality to be reviewed continuously to refine logic to avoid any escalation from customer

Liaising

• Open Recon entries - Engaging with Accounts / Collection and Internal Ops stakeholders for identification and accounting of open bank credits.
• Interacting with the banking partners for bank statement related and process improvement activities
• Co-ordinating with the Branch Ops for pending CKYC documents which are required for CKYC updation.

Process Re-engineering & Process gap identification

• Review technical processes and suggest improvements, innovate on existing processes which have direct impact on Cost / Revenue / Customer experience
• Regular vigilance on existing processes and identifying and plugging gaps, if any
• Registering at least 3 process improvement ideas

• Enhance most of the reporting s are automated to reduce manual dependency.

Monitoring Activities

• Process Monitoring all MIS (pertaining to Bank account / Internal Account / Excess ) and highlighting gaps
• Monitoring of CKYC updation of all borrowers/ co-borrowers
• Monitoring of Cersai registration of all Assets
• Loan Agreement dispatch monitoring
• Welcome Letter dispatch monitoring
• Fortnightly publish of excess credit MIS to all the relevant stakeholders

Team Development

• Regular training and guidance to the team members to ensure appropriate understanding of processes and expectations.
• Highlight critical problem to relevant stakeholders and closure
• Nominate team members for functional trainings as well based on need

Audit and Compliance

• Ensure NIL critical observation in Internal, external, concurrent and regulatory audits