Lead - Payments - Ops & Service/Senior Lead - Payments - Ops & Service

Location Name:

Job Purpose

Duties And Responsibilities

• Formulation of SOPs and Policies around Sales Compliance2.Monitoring defined alerts3.Deliver on Business Analytics as a practice and capability - Work with large structured and transactional data to build a robust analytics-based trigger framework across B2C products and across life cycle. 4.Develop Well-Defined Strategies for providing sharpened trigger-based data for sampling- Segmentation, Targeting- Prioritization (fraud propensity) simulations, building strategies to prevent fraud 5.Analyzing the historical data and Define Sampling Strategy 6.Analyze data to identify emerging business trends, spikes and outlier’s basis branch, off roll and on roll employees across Payments business7.Strengthen relationships with partners such as RCU, Risk, Collections and Business teams to continue to leverage capabilities 8.Identifying areas of weaknesses, recommending solutions and supporting the team to achieve targets by mitigating process lapses and fraudulent activities 9.Scan environment and be up to date on emerging tech capabilities and other process innovations to ensure possible gaps where fraud can happen 10.Analyze current environment & trends and provide improvement solutions 11.Collaborate with Business team, Staffing team and DAC and ensure daily defect catch (flash) reports, monthly reviews and actions as per staircase are seamlessly completed 12.Effective communication with stakeholders – Business Leaders, RCU, IT partners and Senior Management 13.Formulate effective power point presentations and monthly reports for review by senior management every month
  

Required Qualifications And Experience