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At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.
As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.
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Innovative Solutions
: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting. -
Global Impact
: Trusted by over 5,000 customers worldwide, including 73 of Fortunes Top 100 companies, our work has a meaningful impact on businesses and consumers alike. -
Collaborative Culture
: With a team of over 1,900 professionals across multiple global offices, youll be joining an inclusive environment where diverse perspectives thrive. -
Mission-Driven Purpose
: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.
The Role
The Lead Operations Manager
at Corsearch plays a pivotal role in ensuring the seamless execution of our Online Brand Protection services. This role oversees the day-to-day performance and strategic direction of a team of Operations Managers who lead QAs, Moderators, and Enforcers - ensuring operational excellence, high-quality client delivery, and continuous improvement across all workflows. We re looking for a proactive and strategic leader who can balance tactical execution with long-term process optimization. The Lead Operations Manager will drive efficiency, foster collaboration across teams, and implement best practices and innovations that enhance productivity, quality, and scalability ensuring our operations are fully aligned with Corsearch s strategic goals and commitment to excellence.
Responsibilities and Duties
- Lead, mentor, and develop a team of operations managers and staff.
- Set clear objectives and goals for the operations team, and monitor performance.
- Foster a positive, collaborative, and results-driven work environment.
- Develop and implement operational strategies aligned with company objectives.
- Analyze and improve organizational processes, and work to improve quality, productivity, and efficiency.
- Identify opportunities for automation and other technology solutions to streamline operations.
- Lead continuous improvement initiatives to enhance operational efficiency.
- Implement best practices and standard operating procedures (SOPs).
- Conduct regular reviews and audits to ensure compliance with internal and external standards.
- Oversee resource allocation for the client fulfillment and ensure optimal capacity, utilization .
- Manage budgets and ensure cost-effectiveness across all segment operational activities.
- Work closely with other departments to ensure seamless operations.
- Serve as a key liaison between the operations team and senior management.
Identify operational risks and develop mitigation strategies. Ensure health and safety standards are met and maintained. Performance Monitoring and Reporting:
- Monitor key performance indicators (KPIs) and operational metrics.
- Prepare and present regular reports on operational performance to senior management.
- Use data-driven insights to make informed decisions.
- 3+ years experience in brand protection or related role preferred (Preferably 3+ years as Client Manager/ Coordinator or equivalent management position)
- 3+ years management experience
- Proven ability to line-manage large teams in a matrix-management set up good communication, collaboration, coordination, motivation, receives and gives constructive feedback, sets clear delivery goals and expectations.
- Good team management skills can set meaningful performance objectives, can lead a recruitment process and successfully onboard new hires, is structured in their approach to planning
- Skilled in resolving disputes and managing conflicts.
- Capable of making informed decisions quickly and effectively.
- Strong knowledge of the brand protection industry, including online infringement and counterfeiting (Preferred)
- Strong interpersonal skills. Must be able to work well with others and build strong, positive relationships with their team members, colleagues, internal teams and other stakeholders.
- Ability to take both a strategic and tactical, pragmatic approach finding and presenting trends and working to exploit these, whilst also managing to short-term issues and gaps.
- Capable of making informed decisions quickly and effectively
- Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved.
- Motivated and results-driven individual who takes a high degree of responsibility in their work.
- Servant-leader mindset to help teams work together, unblock obstacles to success and ensure a positive, successful environment for the teams to deliver well
- Ideally skilled in methodologies such as Lean, Six Sigma, or Kaizen
- Ability to analyze data to inform decisions and improve processes.
- Proficient in presenting ideas and reports to upper management and other stakeholders.
- Ability to manage costs effectively and identify cost-saving opportunities.
We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, criminal histories consistent with legal requirements or any other protected characteristic.
Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.
Operations - Brand and Content Protection Role
Senior Talent Acquisition Manager People Team About Corsearch
Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimise brand presence against infringement.
Corsearch enables brand owners to discover, monitor and control the use and misuse of their brands and associated products and services online and is the industry market leader.
Corsearch does this in an increasingly complex global digital environment, with online brand protection solutions that cover everything from anti-counterfeiting to anti-piracy.
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