Lead I - BPM - Process Management - Team Leader Shift Time Zone: APAC

Process Management - Team Leader Shift Time Zone: APAC

As a Team Leader, you will supervise the workflow of the team, ensure the delivery of tasks to agreed standards, and handle the most complex QC checks and queries received by the team. Additionally, the role requires constant communication with upstream operational teams to ensure the timely, accurate, and complete receipt of information. These relationships must be proactively managed, and interdepartmental SLAs must be monitored.

Continuous process improvement is a core part of the role, and you should actively look for enhancements to the operating model. You will thrive in a fast-paced environment with an emphasis on meeting tight deadlines, and a strong interest in learning and leveraging technology will assist you in your role. Furthermore, you will act as a mentor and escalation point for the team's more junior members, supporting them on a daily basis.

Key Responsibilities:

• Supervise specific processes or team members on a day-to-day basis, ensuring the team meets its timelines and produces high-quality outputs. Escalate issues to the manager when needed.

• Assist the manager in overseeing the following Accounting Control Process Management tasks:

  • Ensure quality control checks on the Aladdin Accounting platform are planned, prioritised, and managed effectively across global teams using Aladdin dashboards.

  • Coordinate workflow across operating geos.

  • Ensure efficient handover of activities between regions at the start and end of each day.

  • Provide oversight of the platform and upstream functions, ensuring adherence to SLAs across all Operations teams using the Aladdin platform.

  • Ensure periodic valuation reporting (typically monthly) is produced with agreed quality and within set timeframes.

• Ensure the timely resolution of queries escalated due to Accounting Process Management activities.

• Ensure business controls are implemented and adhered to.

• Ensure consistency of process and procedures across operating geos.

• Continuously review and improve operational systems and workflows, including:

  • Identifying training opportunities.

  • Utilizing new tools and technologies to automate sub-optimal processes and tasks.

• Assist the Head of Process Management with compliance and audit reviews and document risks and issue events.

• Help produce monthly MIS & KPI figures relevant to the Accounting Control Process Management function.

• Escalate issues to the Head of Process Management that fall outside agreed service standards.

• Ensure the successful implementation of changes to working practices and procedures, improving individual, team, and departmental performance and reducing operational risk.

• Build and develop good working relationships between the Accounting Process Management team and internal/external clients and suppliers.

• Liaise with other operational areas and external parties to undertake the above tasks.

• Use initiative to develop effective and constructive solutions for escalated issues.

Skills and Behaviours Required:

• Excellent interpersonal and communication skills, both written and verbal.

• Strong client awareness and relationship management skills.

• Proactive problem-solving skills with strong attention to detail.

• Strong prioritisation and organisational skills.

• Ability to prioritise own work and others' work.

• Desire to learn and develop.

• Proficient in PC skills, including MS Excel and MS Word.

• Experience in the Securities or Fund Management industry at a technical or management level.

• Previous experience in portfolio accounting required.

• Attained appropriate Training and Competency level (e.g., IAQ professional qualifications).

• Previous management experience.

• Strong management skills, with the ability to develop people.

• Excellent at analysing and solving problems.

Skills:

• Back Office Operations

• Investment Management

• Aladdin

Back Office Operations,Investment Management,Aladdin