Lead French BA with Servicenow

As a Lead Business Analyst with expertise in the telecom domain and proficiency in ServiceNow, your role will involve driving the design, implementation, and optimization of ServiceNow solutions to support telecom service offerings. You will collaborate with stakeholders to gather and analyze business requirements, translate them into functional specifications, and suggest platform configurations and customizations. Your responsibilities will include managing the backlog, designing solutions, communicating with stakeholders, creating detailed documentation, participating in testing, identifying areas for process improvement, and supporting bug fixing. Key Responsibilities: - Collaborate with stakeholders to gather and analyze business requirements - Translate business requirements into functional specifications - Coordinate with stakeholders and ServiceNow dev team for solution delivery - Design solutions with the System Architect to meet business needs - Serve as the primary point of contact for stakeholders - Create detailed documentation including business requirements and user stories - Participate in system testing and validation of solutions - Identify areas for process optimization and recommend improvements - Work on ServiceNow TSM module for customer and desk migration to enhance customer experience - Design, configure, and customize ServiceNow applications and workflows - Conduct testing and validation of ServiceNow configurations - Assist in creating training materials and conducting training sessions for end-users - Stay updated with ServiceNow features, best practices, and industry trends - Provide expertise and guidance on process improvements and implementation strategies - Create and execute business scenarios for solution verification - Collaborate with teams to troubleshoot and resolve issues - Demonstrate solution details during development and ensure successful rollout to production - Present ideas to multiple stakeholders and gain consensus - Build relationships and work across geographies, cultures, and functions Qualifications Required: - Proven experience as a Functional expert in ServiceNow implementation - In-depth knowledge of ServiceNow platform capabilities, especially CSM modules - Hands-on experience with ServiceNow workflows, forms, and other configuration elements - Expertise in ITIL framework and IT service management best practices - Excellent communication and interpersonal skills - Proactive attitude with the ability to handle multiple priorities - ServiceNow CSM certifications required - Certification in Business Analysis and Scrum advantageous - Telecom domain knowledge mandatory - Experience in SAFe, Scrum, and Jira processes - People management experience preferable (Note: Additional details about the company were not provided in the job description),