Lead- Export Documentation, MIS & Incentives

Supporting Actions

• Make sure that the team is involved in timely preparation of system generated post shipment documents with in 2 working days from receipt of BL / LR with zero error.
• Review that the copy documents must be shared with customer within timelines without any deviation.

• LC Documentation Monitor the LC documents are negotiated with Bank without any discrepancy charges
• Monitor that all Post shipment documents must be submitted with Bank with in 10 days from the date of receipt of BL / LR and valid Bill ID number is generated against same.
• Monitor Bank Realisation Certificates are released for all payment within the time of 30 days from the receipt of payment

• Ensure team members are following up daily for BL/LR for all shipments.
• Make sure team is giving correct information / instrusctions to CHA / Shipping Agent while releasing BL copies to help customer clear cargo hassel free

• Make sure team is submitting and checking AIAFTA / SAFTAdocumets with creating it
• AIAFTA SAFTA documents should be send to customer well in advance before arrival of vessel

• Every call is answered: Have a jump line amongst team members.
• Work with IT to have automated

• Dispatch details with LR/BL details on shipment.

• Monthly team meeting with Export documentation team to understand areas of concern in Order to Delivery cycle. Take proactive steps to address them

• Prepare OTIF Report for the Entire Export shipments of the month.
• Prepare BRC Report For the payments received in last month.
• Prepare EDPMS pendency Report With Reasons

• Manage key customers and address their service queries
• Review customer complaints work closely with the logistics and sales team to create processes to address customer complaints