Lead - ER - SBU

Purpose of the Role
The Sr. Manager/ DGM-ER will be instrumental in managing and mitigating employee relations challenges in a 3PL-partnered operational model. This includes addressing workforce-related issues that arise from third-party logistics (3PL) partners and ensuring smooth operations. The role requires a strong focus on proactive engagement with 3PLworkers and its management to align M&M s objectives and resolve issues effectively. The position requires strategic planning, effective stakeholder engagement, and adherence to statutory and organizational standards. The role will focus on creating a sustainable and inclusive work environment while maintaining positive relations with all stakeholders. Key Responsibilities 1. Stakeholder Management o Act as a bridge between the M&M, 3PL partners, and their workforce, ensuring alignment and mutual understanding. o Address and resolve workforce issues raised by 3PL workers, ensuring that demands are appropriately managed in the interest of M&M. o Work collaboratively with 3PL management to align workforce policies and practices with operational goals. 2. Union and Workforce Relations o Build and maintain strong relationships with 3PL workers. o Lead negotiations through 3PL Management to address grievances or demands from 3PL workers, balancing fairness with cost efficiency. o Develop frameworks for handling workforce-related challenges that balance operational cost efficiency with legal and ethical considerations. 3. Proactive Conflict Management o Identify potential issues with 3PL workers before they escalate. o Facilitate regular dialogue sessions between 3PL partners, their workers to foster transparency and trust. o Implement conflict resolution mechanisms tailored to the dynamics of 3PL-partnered operations. 4. Compliance & Risk Management o Ensure 3PL partners adhere to all applicable labour laws and regulations in their workforce management. o Monitor compliance with statutory requirements, including wages, working conditions, and safety standards. o Assess and mitigate risks arising from non-compliance or workforce disputes, protecting the OEM from legal or reputational damage. 5. Community and Local Engagement o Maintain positive relationships with local community leaders and stakeholders to address any issues impacting SBU operations. o Support the design and implementation of CSR programs that benefit both the community and the workforce.

6. Training & Capacity Building
o Develop and implement cost-effective training programs for 3PL team on effective labour management practices and conflict resolution. o Provide guidance to internal teams on managing outsourced workforce dynamics and responding to challenges effectively. 7. Operational Support o Collaborate with 3PL partners to ensure workforce efficiency and alignment with business objectives. o Provide strategic input to enhance 3PL workforce management practices, reducing dependency on OEM intervention. o Analyse workforce-related data and trends to anticipate challenges and propose proactive solutions.

Skills and Qualifications
Educational Background: Post-graduate degree in Human Resources, Industrial Relations, or equivalent. Experience: o Minimum 10-15 years of experience in Employee Relations within a 3PL or similar outsourced operational model. o Proven track record of managing unionized / nonunionized workforce dynamics in a complex multilocation setup. Key Skills: o Strong understanding of labour laws and compliance related to third-party employment. o Financial acumen with experience in budget planning and cost control. o Effective communication and stakeholder management. o Ability to operate effectively in rural or semi-urban environments. o Expertise in conflict resolution & union management. Desired Attributes Ability to think with a solution-oriented approach. Skilled negotiator, capable of balancing multiple stakeholders interests. Ability to navigate ambiguity and manage complex relationships.