Lead Collections - Consumer Lending

Job Description

Job Responsibilities: Monitor and Control delinquency and minimize credit losses for unsecured lending products. Drive Higher resolution rates across buckets. Develop and execute collection strategies consistent with the nature of exposure and gravity ofdelays in payment. Work with Risk heads to decipher risks associated with new or enhanced products and enhancethe teams ability to identify measure and monitor market risk. Review, maintain control and minimize the cost incurred towards collections of dues. Daily monitoring and regular reviews of delinquent portfolio to make location level strategyeffectively give directions and to have smooth operations at all locations Pan India. Develop in an in-depth understanding of our partners' business goals to identify win-winopportunities for our partnerships To be the thought leader for the collections function, championing the cause of continuousimprovements in the Functions performance. Strong Analytical & Problem-solving ability The ability to systematically think through aproblem. Implement new strategies to reduce flows, initiate effective tools to enhance collection andcollections tracking mechanisms. Ability to manage multiple stakeholders from internal and external by exhibiting strong businessacumen. Highly result oriented, ready to take challenges and able to work under pressure. Ability to deliver training on Improvement methodologies, New strategies and Technologies. Leading the efforts towards tracking operational cost, optimizing existing resources andachieving higher results with the minimal efforts, and continuously look out for deployingadvance technologies at the regular intervals. Taking control of the processes at Business leveland creating efficiencies by restructuring process / policy along with automating by working withthe collaboration of product team.Attributes we are looking for 10+ years of collections experience, with expertise in process excellence as well for Existing andNew Business. Experience in New age NBFCs or Banks or Fintech is mandatory. MBA / Graduate from top tier institutes Experience of managing a large team across india is mandatory. Ability to work with senior leadership and management teams across business units. Team HandlingRecruit, mentor and motivate the team to achieve targets on regular basis. Drivethe team and deliver outcomes for self and team. Business AcumenAnalyse the effectiveness of the processes on a day-to-day basis and coursecorrect. Has deep sense of ground reality and leverages it to achieve results. AnalyticalDrive specific process efficiency metrics and be accountable to drive data-drivendecision making. Managing StakeholderManage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy