Lead Business Analyst

Description

We are seeking a Lead Business Analyst with a strong blend of technical analytical expertise and commercial acumen. This role will function as a strategic link between our technical teams and prospective clients. In addition to gathering and analysing requirements, the Lead BA will play a key role in the pre-sales cycle by shaping solution proposals, managing RFPs, and demonstrating the value of our IT services to stakeholders.

Responsibilities

• Collaborate closely with Sales and Business Development teams to identify and qualify leads based on technical fit
• Lead the end-to-end management and creation of responses for RFPs, RFIs, and tenders
• Deliver product demonstrations and presentations to prospective clients, clearly communicating the business value of proposed solutions
• Assist in preparing Scope of Work (SOW) documents, commercial proposals, and related deliverables
• Conduct discovery workshops with clients to understand their business challenges, workflows, and technical requirements
• Translate business needs into detailed functional specifications and technical requirements for the development team
• Perform Gap Analysis to align client expectations with current service offerings
• Develop comprehensive documentation including BRD, FRD, Use Cases, and process flows
• Act as a trusted advisor to clients during the pre-sales phase, providing input on best practices and solution architecture
• Identify upsell and cross-sell opportunities for complementary IT services during requirement analysis
• Manage stakeholder expectations related to project scope, feasibility, timelines, and solution outcomes

Requirements

• Minimum 8+ years of experience as a Business Analyst in the IT/software industry
• Proven experience supporting the sales / pre-sales cycle, including RFP participation, proposal writing, and solution positioning for IT services or SaaS products
• Bachelor’s degree in Business, Computer Science, Information Technology, or a related discipline; MBA preferred
• Strong understanding of SDLC, Agile methodologies, and general IT infrastructure (Cloud, APIs, Databases, etc.)
• Exceptional verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical stakeholders
• Demonstrated expertise in preparing proposals, commercial decks, and requirement artefacts
• Analytical mindset with strong problem-solving and data-driven decision-making capabilities
• Hands-on experience with wireframing tools (e.g., Balsamiq, Figma), project management tools (e.g., Jira, Trello), and the Microsoft Office Suite
• Experience in Retail, Real Estate, E-commerce would be a plus
• Certifications such as CBAP (Certified Business Analysis Professional) or CSM (Certified Scrum Master) are an added advantage
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred