Job
Description
About Us: - We are a fast-growing wedding services platform aggregator, revolutionizing the wedding industry by connecting couples with top-tier vendors, venues, and service viders. - Our mission is to simplify and streamline the wedding planning cess, delivering seamless experiences to clients and high-value business opportunities to vendors. - As a B2B Operations Lead, you will drive vendor operations, build strong partner relationships, and ensure operational excellence in our B2B ecosystem. Key Responsibilities: B2B Vendor Management & Partnerships: - Own and drive the onboarding, engagement, and retention of wedding service viders (venues, decorators, photographers, caterers, etc.). - Develop strategic partnerships with premium vendors to enhance offerings and exclusive collaborations. - Negotiate pricing, service agreements, and SLAs with vendors to ensure quality and efficiency. Operational Efficiency & cess Imvement: - Streamline and optimize B2B workflows, ensuring a seamless vendor and client experience. - Implement SOPs and automation tools for lead management, bookings, and service delivery. - Monitor vendor performance, feedback, and issue resolution, ensuring high service quality. People Management & Leadership: - Lead, mentor, and scale a high-performing B2B operations team - Set KPIs, track performance, and drive a culture of ownership and execution. - Foster strong cross-functional collaboration with sales, customer success, and marketing teams. Data-Driven Decision Making: - Use analytics and to enhance vendor performance and imve marketplace efficiency. - Monitor conversion rates, fulfillment rates, and vendor NPS, taking corrective actions where needed. - Leverage CRM and BI tools to track, measure, and forecast business performance. Who You Are: Must-Have Skills & Experience: - 5-8 years of experience in B2B operations, vendor management, or marketplace operations - ven ability to manage teams, drive performance, and lead cess imvements. - Strong negotiation skills with a deep understanding of pricing models, SLAs, and vendor partnerships. - Tech-savvy with experience in CRM, automation tools, and analytics dashboards. - Ability to analyze data, derive , and implement data-backed strategies. - Excellent communication and relationship-building skills
