Lead Associate | ITSM (IT Service Management)

Deloitte is looking for Lead Associate | ITSM (IT Service Management) | Hyderabad | ETP as a Service/ Operate to join our dynamic team and embark on a rewarding career journey Overseeing and managing a team of associates, including training, scheduling, and performance management
Ensuring that team members understand their roles and responsibilities and are working towards achieving their objectives Monitoring daily operations to ensure that they meet organizational standards, policies, and procedures Maintaining open communication with team members, management, and other stakeholders to ensure that any issues or concerns are addressed in a timely and effective manner Providing guidance, coaching, and support to team members to help them develop their skills and advance in their careers Managing projects and initiatives to improve processes, systems, and team performance Handling customer complaints and resolving any issues that arise Preparing reports, analyzing data, and making recommendations for improvement Excellent communication and interpersonal skills Strong problem-solving and decision-making skillsDisclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before