Job
Description
Position Title Storage Administrator L2 BAND Location India Department Infrastructure Role Summary As a L2 resource of the Run team, he/she will :
Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents
Plan, prepare and execute Change technical tasks in the ITSM queues
Respond to and resolve alerts from the monitoring management system
Manage, maintain and operate data storage solution of SAN, NAS, FC Fabrics and Inter-site links.
Manage, maintain and operate data storage replication between Data Centers
Provision and allocate storage to server assets and reclaim of storage for decommissioned volumes
Perform zoning, mapping and masking of LUNs from arrays to server assets
Plan, prepare and coordinate with vendors for campaign upgrades for SAN, NAS and Fabrics
Perform storage performance analysis and troubleshoot storage-related performance/capacity issues with other teams (Platform, Database, etc)
Perform basic to intermediate root cause analysis in Incident and Problem tasks
Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)
Plan, prepare, execute and support Data Center maintenance activities
Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises
Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc
Respond to and own L1/L2 escalations
Engage in taskforce resolution squad in priority incident management / crisis management cases
Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management
Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)
Engage in Service Improvement review and actions plan
Technical Expertise SAN- HPE XP7/XP8, Primera, 3PAR
NAS- Dell PowerScale (formerly ISILON)
Brocade SAN Fabric
Storage Replication technologies
Storage failover/failback in Disaster Recovery operations
Basic working knowledge of Windows and Red Hat Operating Systems and storage-related software & configuration parameters
Basic working knowledge of High-Availability solution- Microsoft Cluster Service and Veritas InfoScale
Scripting / automation experience
Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)
Shift / Oncall & Weekend Support
Flexible to work on shifts / weekends / Oncall support as followed.
Shift Timings in IST :
Early Morning Shift- 4:30AM to 1:30PM
Morning Shift- 6:30AM to 3:30PM
Afternoon Shift- 11:30AM to 8:30PM
Evening Shift- 2:30PM to 11:30PM
Afternoon Shift 1- 12:30PM to 9:30PM **
Evening Shift 1- 3:30PM to 00:30AM **
** Daylight saving ends period "“ end Oct to end Mar every year
Saturday Shift - 11:30AM to 8:30PM ***
*** Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday- Saturday). Shift arrangement and hours to be finalized.
Oncall Support :To provide Oncall support services on rotational basis
11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct)
00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)
Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM
Weekend Support :Mandatory to work on every 3rd Saturday of every month
Public Holiday Support :Paris (Client) Holidays will be followed as public holidays
Process & Tools ITSM tool- Service Now as Ticketing tool for INC/SR/Change/Problem tickets
Basic knowledge on ITIL Process & Practices
Educational Qualifications Bachelors degree or Masters degree in Information Technology or pertinent programs
Key Competencies:Minimum 6 years of relevant hands-on work experiences
Solution-focused with excellent problem solving and analytical skills
Ability to work in a flexible and constantly changing environment
Effective teamwork and collaboration
Good oral and written communication skills in English
