We are looking for an experienced L3 IT Support and Network Support Engineer to join our IT team. The ideal candidate will be responsible for providing the high-level support for complex hardware, software, and network issues while playing a critical role in infrastructure management, security enforcement, and project implementation.

L3 IT Support:

Handle escalations from L1 and L2 teams related to systems and networks.
Provide advanced troubleshooting and root cause analysis for OS, application, and hardware-related issues.
Maintain and support enterprise tools such as Active Directory, Microsoft Exchange, Office 365, SCCM, and endpoint protection systems.
Manage IT asset inventory, software licensing, patch management, and vulnerability remediation.
Implement and maintain backup, disaster recovery, and high availability systems.
Document all resolutions, procedures, and configurations in the knowledge base.

Network Support

Configure, monitor, and maintain routers, switches, firewalls, access points, and VPNs.
Troubleshoot LAN/WAN connectivity, DNS/DHCP issues, and network performance problems.
Monitor and ensure uptime, availability, and performance of network infrastructure.
Support and manage firewalls (Cisco ASA/Fortinet/SonicWall/Palo Alto), VPN, VLANs, and IPsec tunnels.
Implement network security protocols and support audit/compliance processes.
Collaborate with vendors for network upgrades, maintenance, and incident resolution.

Desired Skillsets :

5–10 years of hands-on experience in IT infrastructure support and network operations.
Strong knowledge of Windows Server, Active Directory, Group Policy, and DNS/DHCP.
Experience with cloud services (Azure, AWS, or GCP), virtualization (VMware/Hyper-V).
Solid understanding of networking concepts: TCP/IP, BGP, OSPF, NAT, VLANs, etc.
Hands-on experience with enterprise-grade routers/switches/firewalls.
Microsoft Certified: Azure Administrator Associate / MCSA / MCSE
Cisco Certified Network Professional (CCNP) / CCNA

Job Type: Full-time

Pay: ₹400,000.00 - ₹1,000,000.00 per year

Benefits:

Flexible schedule
Health insurance
Leave encashment
Paid time off
Provident Fund

Application Question(s):

Are you staying in Central Line of Mumbai (Yes/No) ?
What is your annual current CTC?
What is your Highest Qualification?
What is your notice period days?
Your total years of work experience?

Work Location: In person

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