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Kiya.ai
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L2 Unix Support Professional

L2 Unix Support Professional

Kiya.ai

5 - 7 years

8 - 13 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Unix Java ITIL process Dynatrace Problem Management L2 Unix Support Oracle Production Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Production Support for payments applications
Need to handle P1/P2 incident with proper update to management
Handle user emails query and applications alerts
Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies
Provide support in shifts, on call support for weekday/weekend support & special support for ISPL holidays (on need basis)
Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests
Contribute towards ensuring DR readiness of all production applications
Contribute towards resolving Hardware, Software & Application related security vulnerabilities
Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans to ensure smooth functioning of existing systems
Need to be available for any issues affecting production

Contributing Responsibilities

Need to provide on-call support on rotational basis

Technical & Behavioral Competencies

Unix, Oracle, Java and ITIL process

Good to Have:

Dynatrace

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