L2 Manager - Mumbai

The ideal candidate for this role:

You are a proven Sales leader with hands-on experience in setting up and managing direct to consumer consultative sale team.

You have managed a team of Inside Sales executives and are looking to take your next career step in a very fast paced, demanding market.

You are comfortable working with high ticket size products which require focused nurturing over a period of time and yet can build urgency for the end consumer to decide fast. You have worked in an extremely competitive sales environment and have been at the top 10 percentile of your team. You are an extremely Data driven individual with an experience of building and scaling up Sales processes

What will you be doing?

• Leading a team of 5-7 Admissions Counsellors.
• Providing strategic leadership to the team for achieving monthly and quarterly enrolment/ revenue and collection targets
• Owning the complete sales closing life cycle for leads assigned to your team across . This includes managing a team that is making phone calls, product demonstrations, sales closing, and post sales relationship management
• Monitoring the Sales Pipeline for your team and to ensure quality of the Sales funnel
• Monitoring the training provided by Team Managers to existing Admissions Counsellors on Right profiling of learner, Program knowledge, Sales closure techniques
• Controlling the attrition of team by managing and nurturing sales talent.
• Setting up teams performance standards using key Input and Output metrics and monitor the teams overall performance against the set goals.
• Establishing the uniqueness and effectiveness of upGrads model of online learning.

What we are looking for?

• Individual with outstanding English communication (written and verbal) and interpersonal skills.
• 3+ years of experience in sales in B2C ideally from ed.tech
• Experience of handling Inside Sales team will be an advantage
• Solution oriented with effective problem solving skills
• Excellent People orientation
• Great listeners, and trustworthy individuals who can bond with both Internal and external stakeholders.
• Individuals with ability to approach any situation with patience and very strong empathy
• Sales bent of mind, in order to understand and effectively communicate what upGrad is

offering to its prospective learners and achieve revenue targets

• Passion to deliver the highest levels of customer service at all times

Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable

Location - Mumbai

If interested please share your resume at monika.aggarwal@upgrad.com