L1 Support Engineer

About Flynaut LLC

Flynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With expertise in healthcare, finance, education, retail, and more, we craft tailored solutions that exceed expectations. We prioritize innovation and quality, building lasting relationships based on trust and transparency, and have successfully delivered hundreds of projects that drive tangible business outcomes.

Location:

Shift time - 6:30PM to 2:30AM (US Shift)

About the Role

L1 Support Engineers

Key Responsibilities

• Serve as the

  first point of contact

  for IT support via email, phone, or ticketing system.
• Provide

  basic troubleshooting

  for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Support

  desktop environments

  : Windows OS, device setup, drivers, and peripheral support.
• Assist with

  user account management

  in Azure AD / Office 365 (password resets, license assignment, MFA setup).
• Escalate complex issues to L2 engineers while documenting troubleshooting steps.
• Maintain accurate logs of issues and solutions in the ticketing system.
• Provide end-user guidance on IT policies, best practices, and security awareness.
• For interns: learn and support under the guidance of senior engineers while building real-world IT skills.

Required Skills & Qualifications

• Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
• Strong

  communication and problem-solving skills

  .
• Ability to work in a team environment and provide excellent customer service.
• For interns: eagerness to learn, basic IT knowledge, and willingness to grow into a support role.

Preferred (Nice to Have)

• Experience with ticketing systems (e.g., ConnectWise, ServiceNow).
• Exposure to Intune or other MDM solutions.
• Knowledge of common troubleshooting tools (Event Viewer, Task Manager, etc.).

What We Offer

• Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
• Mentorship from experienced IT engineers.
• Career growth path from

  Intern → L1 Engineer → L2 Engineer

  .
• Collaborative work environment with continuous upskilling.