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L1 Helpdesk Agent

L1 Helpdesk Agent

Kyndryl

1 - 2 years

2 - 4 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

IT service desk team management customer service customer care mac helpdesk customer support technical support service desk voice process incident management linux email support desktop support troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Skills and Experience Minimum experience needed is 1- 2 years in IT service desk Support help desk knowledge Troubleshooting and problem-solving skills Customer support knowledge Active listener with flexibility to modify approach and adapt to customer needs Graduate in any discipline (including engineering graduates) Should possess excellent English communication skills Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary) Preferred Skills and Experience Experience working with Windows, Mac, or Linux operating systems Troubleshooting and problem-solving expertise Support help desk experience Customer support experience Experience modifying approaches and adapting to customer needs

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Kyndryl

www.kyndryl.com

Information Technology Services

New York

90,000+ Employees

531 Jobs

Key People

Martin Schreiber

Chairman and CEO
David H. McNarry

Chief Financial Officer
Margo Smith

Chief Marketing Officer

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L1 Helpdesk Agent

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