Client Support Relations - Japanese Language Services Professional

Job Description

The Role This role involves managing and optimizing IT infrastructure, performing health checks, and ensuring effective communication with both local and global teams. The specialist will also handle project risks, quality management, and customer interactions, particularly with Japanese clients. The position requires working on innovative technologies and providing technical troubleshooting and system optimization. Your responsibilities will include: You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers. Ensure delivered solutions are realized in committed time frame and meet client expectation Establish a quality management system: tracking of project milestones, quality and KPIs Manage project risks, issues, and dependencies, implementing effective mitigation strategies. You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture. Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers. In addition to Japanese language expertise, your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Expertise: Bilingual Skills: Excellent Japanese translation and interpretation skills. Experience: Minimum 7 years of experience in IT infrastructure management projects. Certification: Japanese Language Proficiency Test (JLPT) level N1/N2/N3. IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects. Incident Handling: Proficient in handling incidents, problems, and changes. Technical Aptitude: Strong understanding of IT environments. Communication: Effective communication with stakeholders in Japan and India. System Administration: Administration knowledge of Linux and windows OS. Preferred Technical and Professional Experience: Growth Mindset: Keen on personal and professional development. Customer Focus: Prioritizes customer success in their work. Inclusivity: Naturally inclusive in working with others.