Key Accounts Manager (Marketing or ad agency experience required)

Job Summary:

The Key Accounts Manager will be responsible for managing and developing long-term relationships with assigned clients. This role involves working closely with brands to understand their needs, implement strategic solutions, and ensure the successful delivery of our products/services. The ideal candidate should have a strong background in client relationship management, strategy implementation, and experience working with top-tier brands.

Key Responsibilities:

• Client Relationship Management:

• Serve as the primary point of contact for key clients, addressing their needs and ensuring their satisfaction.
• Build and maintain strong, long-lasting client relationships through regular communication and meetings.
• Understand client goals and objectives, and align our services/products to meet their needs effectively.

• Account Growth & Development:

• Identify opportunities for account growth by understanding client needs and offering tailored solutions.
• Collaborate with internal teams to deliver results that exceed client expectations.
• Monitor and report on account performance, using data to suggest improvements and drive client success.

• Strategic Implementation:

• Work with clients to develop and implement strategies that enhance their business success.
• Coordinate with internal teams, including marketing, sales, and operations, to ensure the seamless execution of strategies.
• Analyze market trends and client data to propose innovative solutions that align with client goals.

• Brand Collaboration:

• Collaborate with well-known brands, understanding their unique challenges and delivering solutions that align with their brand values.
• Ensure all brand communications and strategies are consistent with client objectives and the company's goals.

• Reporting & Analysis:

• Prepare and present regular reports on client performance, account status, and market trends.
• Provide actionable insights to clients based on data analysis and industry knowledge.

• Problem Solving & Conflict Resolution:

• Proactively address and resolve any issues or conflicts that may arise with clients.
• Ensure that all client concerns are handled with the utmost care and professionalism.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field. MBA is a plus.
• Minimum 4-5 years of experience in client relationship management, account management, or a similar role.
• Proven experience working with brands, preferably in a B2B environment.
• Strong understanding of market dynamics and the ability to implement effective strategies.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Strong organizational skills with the ability to manage multiple accounts simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.

Key Competencies:

• Client-focused and results-driven.
• Strategic thinker with a proactive approach.
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.
• High level of integrity and professionalism.