Key Account Manager

Role Overview: As a Key Accounts Management Associate at Zoconut, your mission is to onboard, implement solutions, and support key customers in successfully scaling on the platform. Your primary goal will be to assist Diet & Nutrition Businesses in seamlessly transitioning their processes onto Zoconut, driving product adoption, and ensuring customer retention. You will play a crucial role in managing the onboarding phase for assigned accounts, providing proactive support, and spearheading implementation projects for larger customers. Your efforts will focus on driving product adoption to increase customer retention rates and revenue growth. Key Responsibilities: - Implement and follow customers" onboarding SOP to ensure timely product adoption and implementation for every new customer. - Educate customers about new developments and feature launches to drive product adoption. - Proactively build relationships with key customers, solving their problems, and offering assistance to ensure a positive experience and renewals. - Collaborate with support teams to ensure customers receive high-quality support and satisfaction. - Strategically identify opportunities for revenue expansion and enable revenue growth from existing customers. - Provide insights and feedback to the product team by identifying pain points and valuable information from conversations with prospects. Qualifications Required: - Minimum 1 year of B2B software customer success experience in onboarding and implementation of SaaS solutions. - Proficiency in revenue churn, logo churn, and CSAT as key performance indicators. - Strong written and verbal business communication skills. - Ability to learn quickly and adapt to new technologies and market trends. - Fun and confident personality with a motivation to work in a scaling startup environment. - Proactive, patient, and resilient with the ability to multitask effectively. - Strong relationship-building skills and solution-selling capabilities are essential for success in this role.,