Key Account Manager - Warehouse Operations

As a Key Account Manager Warehouse in Chennai with 5-6 years of experience, your role will involve various responsibilities: - **Client Relationship Management**: - Serve as the lead point of contact for all customer account management matters. - Build and maintain strong, long-lasting client relationships. - Ensure high levels of customer satisfaction through excellent service delivery. - **Account Management**: - Develop a deep understanding of each client's warehousing and logistics needs. - Monitor account performance and ensure all SLAs, KPIs, and contractual obligations are met. - Prepare regular reports on account status, service metrics, and performance. - **Operational Coordination**: - Work closely with warehouse operations, inventory control, and logistics teams to align service delivery with client expectations. - Coordinate and resolve any issues or service failures promptly and professionally. - **Business Development & Growth**: - Identify opportunities to grow business within existing accounts. - Propose customized warehousing solutions to enhance client satisfaction and increase revenue. - **Commercial & Contract Management**: - Assist in contract negotiations and renewals. - Ensure billing, invoicing, and credit terms are in line with company policies and client agreements. - **Reporting & Documentation**: - Maintain accurate records of client interactions, transactions, and issues. - Provide monthly/quarterly business reviews and reports to clients and internal stakeholders. **Key Requirements**: - Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field. - 5-6 years of experience in key account management within the warehousing, 3PL, or logistics industry. - Proven track record of managing high-value accounts and achieving client satisfaction. - Strong understanding of warehouse operations, inventory management, and logistics processes. - Excellent communication, negotiation, and interpersonal skills. - Proficiency in MS Office; experience with WMS (Warehouse Management Systems) is a plus. - Strong analytical and problem-solving abilities. **Preferred Skills**: - Experience in handling FMCG, e-commerce, or retail sector clients. - Ability to manage multiple accounts and prioritize tasks effectively. - Strong business acumen and attention to detail. In this full-time role, you will be expected to work in person at the specified work location.,