Key Account Manager - Warehouse Operations

As a Key Account Manager Warehouse (WH Operations) at our company in Chennai, you will play a crucial role in managing client relationships, ensuring operational efficiency, driving business growth, and maintaining high levels of customer satisfaction through excellent service delivery. **Key Responsibilities:** - Serve as the lead point of contact for all customer account management matters, maintaining strong, long-lasting client relationships. - Develop a deep understanding of each client's warehousing and logistics needs, monitor account performance, and prepare regular reports on service metrics. - Work closely with warehouse operations, inventory control, and logistics teams to align service delivery with client expectations, resolving any issues promptly and professionally. - Identify opportunities to grow business within existing accounts, propose customized warehousing solutions, and assist in contract negotiations and renewals. - Maintain accurate records of client interactions, transactions, and issues, providing monthly/quarterly business reviews and reports to clients and internal stakeholders. **Qualification Required:** - Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field. - 5-6 years of experience in key account management within the warehousing, 3PL, or logistics industry. - Proven track record of managing high-value accounts, strong understanding of warehouse operations, inventory management, and logistics processes. - Excellent communication, negotiation, and interpersonal skills, proficiency in MS Office; experience with WMS (Warehouse Management Systems) is a plus. - Strong analytical and problem-solving abilities, experience in handling FMCG, e-commerce, or retail sector clients, ability to manage multiple accounts, prioritize tasks effectively, strong business acumen, and attention to detail. This full-time position requires you to work in person and offers a competitive salary range of 6 to 7.2 Lakhs per annum. Join us in this exciting opportunity to contribute to our company's success and grow professionally in the field of key account management within the warehousing industry.,