Key Account Manager

Key Responsibilities:

• Client Relationship Management:

• Develop and maintain strong, long-term relationships with key clients.
• Act as the primary point of contact for client inquiries and concerns.
• Conduct regular client meetings to understand their staffing needs and provide solutions.
• Identify upselling opportunities and collaborate with marketing teams to create tailored promotions and marketing strategies for retail partners.

• Business Development:

• Identify opportunities for new business with existing and potential clients.
• Present and promote the company's staffing services to prospective clients.
• Develop proposals and negotiate contracts to secure new business.

• Service Delivery:

• Collaborate with recruitment teams, delivery manager, TLs to ensure timely and accurate delivery of staffing services.
• Monitor the quality of candidates presented to clients and ensure they meet client expectations.
• Resolve any issues related to service delivery promptly and effectively.

• Sales and Revenue Growth:

• Achieve sales targets and contribute to the overall growth of the company.
• Track and report on key sales metrics and client activities.
• Prepare and present regular sales reports to senior management.

• Market Research and Strategy:

• Stay updated on industry trends and competitor activities.
• Provide insights and recommendations to improve service offerings and capture market opportunities.

• Client Retention and Satisfaction:

• Implement strategies to enhance client retention and satisfaction.
• Gather client feedback and work with internal teams to improve services.
• Conduct client satisfaction surveys and analyses results to identify areas for improvement.