Are you ready to take your career to the next levelWe re on the lookout for dynamic Key Account Managers (KAM) to join the ShopDeck family! As a KAM, you ll be the driving force behind our sellers, guiding them through the exciting journey of e-commerce and providing tailored solutions across website development, operations, marketing, shipping, and accounting. If youre eager to tackle diverse challenges and experience rapid growth, this role is tailor-made for you!

About Us:

Founded by a proud IIT Bombay alumnus from the Class of 2014 and backed by industry leaders like Chiratae Ventures, Elevation Capital, Venture Highway, and Bessemer Venture Partners in our Series B funding, ShopDeck is on a mission to revolutionize the Indian D2C market. We empower e-commerce sellers to easily create and scale their online stores profitably.

We envision a world where sellers go beyond traditional marketplaces like Amazon and Flipkart to unlock significant revenue from their own websites and apps. However, many struggle with website building, digital marketing, and fulfillment logistics. That s where we come in! ShopDeck s innovative software and services bridge this gap, providing the tools and expertise sellers need to thrive.

How This Role Will Shape You:

Imagine managing multiple businesses across diverse categories exciting, rightAs a KAM, you ll be the single point of contact (SPOC) for these sellers, tackling complex daily challenges while enhancing your skills in communication, interpersonal relations, and coordination. With our rapid growth, you ll enjoy unparalleled opportunities for personal and professional development.

What Youll Do:

Strategic Relationship Management
Cultivate and nurture strong partnerships with your assigned accounts, positioning ShopDeck as their trusted ally.
Conduct regular check-ins to proactively address concerns and keep communication flowing.
Customer Success Excellence
Achieve a ticket closure rate above 90% for your key accounts, ensuring we meet and exceed service expectations.
Cross-Functional Collaboration
Work hand-in-hand with internal teams to create a seamless customer experience, resolving issues swiftly and enhancing satisfaction.
Coordinate efforts to meet targeted resolution times for client inquiries.
Product Adoption
Help brands navigate the e-commerce landscape, guiding them in maximizing their growth on our platform.
Stay in the loop on product updates and share insights with clients to foster engagement.
Reporting & Documentation
Accurately document client interactions in our CRM system, ensuring clarity and precision in all communications.

Who You Are:

Experience: You have 1+ years of experience in an MNC, start-up, or reputable organization; previous e-commerce experience is a plus!
Education: You hold a degree in Business, Marketing, or a related field; MBA candidates are especially welcome.
Tech-Savvy: Familiarity with CRM tools (like Salesforce) and dashboards, plus the ability to communicate technical concepts clearly.
Customer-Centric: You can anticipate customer needs, proactively tackle issues, and drive satisfaction.
Relationship Builder: Excellent interpersonal and communication skills enable you to forge strong connections with stakeholders.
Analytical Thinker: You possess strong analytical and problem-solving skills, turning data insights into actionable strategies.
Team Player: You thrive in collaborative environments, working effectively with Marketing, Operations, Finance, and Design teams.
Adaptable: You excel in dynamic, fast-paced settings and are ready for any challenge that comes your way.
Time Manager: You know how to prioritize your workload and delegate tasks efficiently.

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