Operations Executive

Job Description

ShopDeck helps e-commerce merchants set up and manage their D2C storefront profitably . Proposition for merchants: D2C selling made as easy as selling on marketplaces like AZ, FK, Meesho, Myntra, etc Why build this: India s D2C wave has been limited to venture-funded D2C brands today The art of selling on your own website is not democratised. There are ~500k-1M sellers who can sell D2C but can at best sell on marketplaces Philosophically - we feel brand owners should spend most of their time on the product and not on channel optimization Shopify / Status-quo software solve for work-flow management of storefront but don t do enough on helping merchants sell we'll! Our proposition: We have a software + services proposition for the merchant with the goal of optimising for the merchants profitability. Our product is an all-in-one software stack that gives merchants everything they need to sell D2C, ie Storefront, Shipping, Marketing integrations, Communication. Our services layer works on top of this software stack to achieve profitability for merchants. Here, we combine 4-key roles in classic e-commerce setup, all relevant for any D2C brand as we'll: Marketing manager ( top of the funnel ) Category manager ( products/merchandising ) Product manager ( website/app metrics ) Ops manager ( shipping metrics ) Our services layer measures metrics across all these buckets to optimise and take appropriate actions for merchant s profitability. Over time, the goal is to productize our services layer - which we believe will move the baseline of what merchants expect from a storefront software. Role Overview: Manage day-to-day logistics and order fulfilment processes (first mile, mid mile, last mile). Ensure operational tools and tech systems are functioning efficiently for seamless order processing. Monitor key SLAs and raise flags when deviations occur, working cross-functionally to resolve them. Identify and resolve issues in real-time and provide long-term fixes to avoid recurrence. Work with internal stakeholders (Tech, Product, Warehouse Ops, Customer Success) to streamline processes. Prepare daily/weekly performance reports and dashboards for operational visibility. Run data queries and analyze trends to drive decision-making and process optimization. What you'll Need: - Advanced Excel skills: VLOOKUP, INDEX/MATCH, Pivot Tables, Conditional Formatting, etc - Basic SQL knowledge (a plus, not mandatory). - Strong analytical and problem-solving abilities with a hands-on attitude. - Excellent communication and stakeholder management skills. - Background in logistics, supply chain, or e-commerce operations preferred. - 0-2 years of relevant experience in fast-paced operational environments. - High ownership, proactive mindset, and ability to work independently. What We Offer: At ShopDeck, you'll: Impact Lives: Help hundreds of sellers grow their brands online Innovate Fearlessly: Experiment, learn, and push boundaries. Thrive Together: Work with diverse, driven minds in a culture of care and boldness.