Key Account Manager

Company Description

Shiprocket is India’s leading eCommerce enablement platform designed to provide end-to-end solutions for SMEs, D2C retailers, and social commerce sellers. The company leverages a wide network of 25+ courier partners to deliver across 24,000+ pin codes in India and 220 countries globally. Since its launch in 2017, Shiprocket has been on a mission to streamline logistics by connecting retailers, carriers, and consumers with innovative technology solutions. The platform offers integration with shopping sites, multi-carrier API tools, and fulfillment capabilities through 35+ warehouses across India. Today, Shiprocket supports over 2.5 lakh sellers, delivering 70 million packages yearly while driving significant annual growth in transactions.

Role Description

This is a full-time, on-site role for an Inside Sales Specialist based in Gurgaon. The role involves generating and qualifying leads, building strong client relationships, and driving the sales process from start to close. The Inside Sales Specialist will communicate with potential customers via phone, email, and other channels, understanding their needs and presenting tailored solutions. Additionally, responsibilities include maintaining accurate sales pipeline records in the CRM, achieving assigned monthly targets, and collaborating with cross-functional teams to ensure client satisfaction.

Qualifications

• Strong communication and interpersonal skills for client interaction and presentation
• Proven ability in lead generation, cold calling, and qualifying prospects
• Experience with sales strategies, pipeline management, and achieving sales goals
• Proficiency in CRM software and sales tools
• Analytical and problem-solving skills, with attention to detail
• Ability to work independently and in team environments to meet deadlines
• Bachelor’s degree in Business, Marketing, or a related field preferred
• Experience in the eCommerce or logistics industry is an added advantage