Key Account Manager-Pharma Alternate Channels

Qualifications & Experience

• 3–6 years of experience in pharmaceuticals, healthcare, FMCG, or retail, with at least 1–2 years in key account or modern trade/e-commerce management.
• Prior experience managing large pharmacy chains, e-pharmacies, or alternate healthcare channels is preferred.
• Strong relationship management, negotiation, and communication skills.
• Comfort with data, metrics, and performance tracking.
  

• Account Management: Build and manage strong relationships with key accounts including large pharmacy chains and online platforms.
• End-to-End Ownership: Lead the complete partner journey – from onboarding, product listing, and commercials to display planning, order fulfillment, and sales tracking.
• Sales Execution: Ensure consistent sales growth by coordinating with internal teams for stock availability, timely delivery, and performance improvement.
• Visibility & Merchandising: Drive online and offline visibility through strategic campaigns, shelf planning, promotions, and collaborations with partner teams.
• Analytics & Planning: Track performance metrics, analyze trends, and implement joint business plans to maximize partner potential.
• Cross-functional Collaboration: Work closely with supply chain, finance, operations, and tech teams to ensure seamless partner experience.
• Compliance & Documentation: Handle contracts, pricing agreements, PO management, and all account-level documentation.
• Market Intelligence: Stay updated on category trends, pricing benchmarks, and competitor activities within the alternate channel ecosystem.