Key Account Manager (North and East region)

0 - 7 years

0 Lacs

delhi delhi

Posted:5 days ago| Platform: Indeed logo

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Skills Required

drive procurement contracts engagement sustainability design service support leadership score reporting epc engineering marketing management communication negotiation

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Account Management
  • Serve as the primary relationship manager for key clients in the North & East regions.
  • Understand client needs and ensure timely, high-quality solutions.
  • Drive repeat orders and upsell/cross-sell opportunities within accounts.
Business Growth
  • Achieve sales and revenue targets from assigned key accounts.
  • Map decision-makers, influencers, and procurement processes within accounts.
  • Secure large contracts through effective relationship-building and negotiation.
Client Engagement & Retention
  • Conduct regular reviews and performance updates with clients.
  • Ensure proactive problem resolution and maintain high client satisfaction levels.
  • Partner with clients on long-term projects, ensuring alignment with sustainability and infrastructure goals.
Cross-functional Coordination
  • Work closely with design, production, and project teams to deliver commitments.
  • Provide client feedback and market intelligence to internal teams for product/service improvements.
  • Support regional sales leadership with account-level insights.

Key Performance Indicators:

Revenue & Growth
  • Achievement of sales targets from key accounts.
  • Year-over-year growth in revenue per account.
  • Value of repeat orders and contract renewals.
Client Relationship Metrics
  • Client satisfaction and Net Promoter Score (NPS).
  • Number of strategic accounts actively engaged and growing.
  • Reduction in client attrition.
Operational Metrics
  • Timeliness and accuracy of account reporting and forecasting.
  • Resolution of client escalations within defined SLAs.
  • Contribution to cross-selling new technologies (e.g., Secure Store, FM-approved tanks). Strategic Impact
  • Penetration into new divisions/business units within existing accounts.
  • Participation in key industry/client forums with accounts.
  • Strategic wins in EPC/industrial tenders via existing relationships.

Required Skills and Qualifications:

Education:
  • Bachelor’s degree in Engineering (Civil/Mechanical/Environmental preferred) or Business.
  • MBA in Marketing/Sales is Advantageous.
Experience:
  • 5-7 years of experience in B2B sales or account management, preferably in infrastructure, water management, fire safety, or industrial products.
  • Proven track record of managing multi-crore industrial accounts.
Skills & Competencies:
  • Strong client relationship and stakeholder management skills.
  • Excellent communication, negotiation, and problem-solving abilities.
  • Ability to manage long and complex sales cycles.
  • Highly responsive, detail-oriented, and process-driven.
  • Willingness to travel extensively across North & East India.
Job Category: Key Account Manager (North and East region)
Job Type: Full Time
Job Location: New Delhi

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