Posted:1 day ago|
Platform:
On-site
Full Time
Manage day-to-day relationships with key clients, acting as their main point of contact.
Understand client business goals and ensure our solutions are aligned with their needs.
Work closely with internal teams (operations, finance, delivery, etc.) to ensure smooth execution of client requirements.
Monitor account health, track performance, and report on key metrics (renewals, satisfaction, revenue).
Identify growth opportunities within existing accounts (upselling, cross-selling).
Handle escalations and follow up until resolution.
Conduct regular review meetings (monthly or quarterly) with clients and internal stakeholders.
Prepare proposals, commercial terms, and assist in contract renewals.
Stay updated on competitors, industry trends, and client movements.
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