Key Account Management (B2B IT Services)

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About the Role:

Key Account Manager (KAM)

Key Responsibilities:

• Manage and grow key accounts across sectors such as Healthcare, FinTech, F&B, Insurance, Aviation, Travel, Payment Banks, and E-wallets.
• Define and track account forecasts (monthly/quarterly), aligned with annual revenue targets.
• Address client escalations and manage project costs, planning, and risk (delays and budgets).
• Provide technology consultation across SAP, Web & Mobile Technologies, Cloud (AWS & Azure), Analytics, Monitoring Tools, and DevOps.
• Engage with clients on current prospects and assist in identifying new business opportunities.
• Stay informed on other vendors' involvement at client sites.
• Follow up on pending invoices, purchase orders, and contract renewals (including rate negotiations).
• Build and maintain strong, long-term client relationships by becoming their go-to partner.
• Stay updated on clients’ strategic moves such as tech upgrades, expansions, and mergers.
• Strategically manage high-value enterprise accounts with a focus on sustainable growth.
• Create and implement Strategic Account Plans tailored to client needs.
• Interact and build rapport with C-suite executives and key decision-makers.
• Customize and pitch solutions that meet specific client objectives.
• Guide and support team members throughout various stages of the sales cycle.
• Implement and monitor Customer Satisfaction (CSAT) metrics and develop improvement plans.
• Conduct and lead Quarterly Business Reviews (QBRs) based on account landscape and performance.

Required Skills & Experience:

• Minimum 4 years of experience in Key Account Management within an IT Services or Consulting environment.
• Proven record of expanding enterprise accounts with measurable revenue impact (e.g., 40% YoY growth, 150% peak growth).
• Strong domain expertise in sectors such as Healthcare, FinTech, Retail, and BFSI.
• Experience managing global clients across APAC, Middle East, and India.
• Sound understanding of digital technologies including Cloud (AWS, Azure), SAP, DevOps, Mobile & Web Technologies, and Monitoring Tools.
• Proficient in sales methodologies, CRM platforms, and account performance tracking.
• Excellent communication, negotiation, and presentation skills.

Preferred Qualifications:

• Bachelor’s or Master’s degree in Computer Applications, Engineering, or Business.
• Familiarity with CSAT, Net Promoter Score (NPS), and client experience frameworks.

Why Join Us?

• Be part of a

  fast-growing digital transformation company

  with a product-mindset culture.
• Own and drive

  multi-million-dollar enterprise accounts

  with strategic importance.
• Collaborate with

  cross-functional teams

  delivering innovation and value at scale.