Junior IT Support

You will be responsible for providing first-level technical support to users by responding to queries through various channels including phone, email, and ticketing system in a timely manner. Your role will involve troubleshooting and resolving basic hardware, software, and networking issues, as well as assisting in the installation, configuration, and maintenance of IT equipment such as PCs, printers, and routers. Additionally, you will be expected to log and track issues using helpdesk software, escalate complex problems to senior team members or vendors when necessary, and provide support for tasks like password resets, account setup, and software updates. It will be essential to maintain documentation related to IT support and issue resolution while ensuring compliance with company IT policies and data security protocols. To qualify for this role, you should hold a Diploma or Bachelor's degree in Computer Science, IT, or a related field and have at least 2 years of experience in technical support or IT helpdesk. A basic understanding of Windows OS, MS Office, networking, and email systems is necessary, along with good problem-solving and communication skills. You must be able to work both independently and collaboratively within a team, demonstrating a customer service-oriented mindset. This is a full-time permanent position with benefits including health insurance, internet reimbursement, paid sick time, and Provident Fund. The work schedule is fixed from Monday to Friday with the expectation of working in person.,