Junior IT Support

As a Junior Technical Support Executive, your role will involve providing first-level support to users, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. Your basic knowledge of computer systems, networking, and willingness to learn and grow in a technical role will be key to your success. - Respond to user queries via phone, email, or ticketing system in a timely manner - Troubleshoot and resolve basic hardware, software, and networking issues - Assist in the installation, configuration, and maintenance of IT equipment (PCs, printers, routers, etc.) - Log and track issues using helpdesk software - Escalate complex problems to senior team members or vendors when necessary - Provide support for basic IT tasks like password resets, account setup, and software updates - Maintain documentation related to IT support and issue resolution - Ensure adherence to company IT policies and data security protocols **Requirements:** - Diploma or Bachelor's degree in Computer Science, IT, or a related field - 02 years of experience in technical support or IT helpdesk - Basic understanding of Windows OS, MS Office, networking, and email systems - Good problem-solving and communication skills - Ability to work independently and within a team - Customer service-oriented mindset The company offers benefits such as health insurance, internet reimbursement, paid sick time, and provident fund. The work schedule is full-time and permanent with fixed shifts from Monday to Friday. This role requires at least 1 year of experience in IT. Please note that the work location is in person. As a Junior Technical Support Executive, your role will involve providing first-level support to users, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. Your basic knowledge of computer systems, networking, and willingness to learn and grow in a technical role will be key to your success. - Respond to user queries via phone, email, or ticketing system in a timely manner - Troubleshoot and resolve basic hardware, software, and networking issues - Assist in the installation, configuration, and maintenance of IT equipment (PCs, printers, routers, etc.) - Log and track issues using helpdesk software - Escalate complex problems to senior team members or vendors when necessary - Provide support for basic IT tasks like password resets, account setup, and software updates - Maintain documentation related to IT support and issue resolution - Ensure adherence to company IT policies and data security protocols **Requirements:** - Diploma or Bachelor's degree in Computer Science, IT, or a related field - 02 years of experience in technical support or IT helpdesk - Basic understanding of Windows OS, MS Office, networking, and email systems - Good problem-solving and communication skills - Ability to work independently and within a team - Customer service-oriented mindset The company offers benefits such as health insurance, internet reimbursement, paid sick time, and provident fund. The work schedule is full-time and permanent with fixed shifts from Monday to Friday. This role requires at least 1 year of experience in IT. Please note that the work location is in person.