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0.0 - 1.0 years

1 Lacs

Bengaluru

Work from Office

Basic understanding of operating systems (Windows, Linux preferred). Familiarity with computer hardware, networking concepts, and troubleshooting. Knowledge of MS Office tools and basic command-line operations.

Posted 5 days ago

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0.0 - 4.0 years

0 Lacs

karnataka

On-site

The University Help Desk Associate role involves providing frontline technical support to students, faculty, and staff to ensure the smooth operation of IT services. Your primary responsibility will be to address hardware, software, and network issues efficiently, combining problem-solving skills with exceptional customer service. You will troubleshoot and resolve issues related to operating systems (Windows/macOS), software (MS Office, LMS), network connectivity, and devices (laptops, mobile). Additionally, you will assist users with password resets, account access, email/VPN setups, and multi-factor authentication through various channels such as phone, email, chat, and in-person interactions. In this role, you will be responsible for installing/configuring software/hardware, updating documentation, and escalating complex issues to senior IT staff. You will also handle setting up audio-visual equipment for campus events and classrooms, educate users on IT best practices and security protocols, and manage hardware/loaner equipment inventory. The qualifications required for this position include a high school diploma (required) and an Associates/Bachelors degree in IT, Computer Science, or a related field (preferred). Soft skills such as strong communication, patience, and problem-solving abilities are crucial for this role, along with the ability to explain technical concepts to non-technical users.,

Posted 1 week ago

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2.0 - 7.0 years

1 - 3 Lacs

Rajkot

Work from Office

Installation, configuration, and troubleshooting of computer hardware (desktops, laptops, workstations, servers, etc.).Support the setup VPN.PMactivities to ensure smooth ,IT L1 and L2 support operations.login issues, password resets

Posted 3 weeks ago

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3.0 - 8.0 years

2 - 4 Lacs

Bengaluru

Work from Office

Job Title: Desktop Support Engineer / System Administrator / IT Support Engineer Job Summary: We are seeking a highly motivated and skilled Desktop Support Engineer / System Location :HSR Layout Bangalore WFO Interested candidates can share resume to namita.g@cielhr.com Administrator with 3-5 years of experience to join our IT team. The ideal candidate will be responsible for providing comprehensive technical support to end-users, maintaining our IT infrastructure, and ensuring the smooth operation of all systems. This role requires an individual with excellent problem-solving abilities, a strong understanding of Windows operating systems and hardware, and exceptional communication skills. Key Responsibilities: • Provide L1 and L2 technical support to end-users for hardware, software, and network- related issues, both remotely and on-site. • Install, configure, and troubleshoot Windows operating systems (Windows 10/11, Windows Server) and various software applications. • Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, printers, and other peripherals. • Manage and support Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and other productivity tools. • Administer user accounts, permissions, and group policies in Active Directory. • Manage Google Workspace accounts, including user creation, password resets, mail forwarding, and group management. • Monitor system performance, identify potential issues, and implement proactive solutions. • Assist with network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and VPN issues. • Document IT procedures, solutions, and inventory accurately. • Participate in IT projects, including system deployments, migrations, and upgrades. • Educate users on best practices for IT security and system usage. • Collaborate with other IT team members and departments to resolve complex issues. Required Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. • 3-5 years of proven experience in a Desktop Support, System Administration, or IT Support role. • Excellent verbal communication skills with the ability to explain technical concepts clearly to non-technical users. • Excellent writing skills for documenting procedures, communicating updates, and crafting clear support responses. • Excellent knowledge of Windows Operating Systems (Windows 10/11, Windows Server environments). • Strong Hardware knowledge, including troubleshooting, assembly, and component replacement for desktops, laptops, and peripherals. • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.). • Good knowledge in Google Workspace and Google Admin. • Familiarity with Active Directory, Group Policy, and user account management. • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). • Strong problem-solving and analytical skills with a keen attention to detail. • Ability to work independently and as part of a team in a fast-paced environment. Preferred Qualifications: • Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate). • Experience with ticketing systems and IT service management (ITSM) best practices. • Knowledge of virtualization technologies (e.g., VMware, Hyper-V). • Experience with endpoint security solutions (antivirus, anti-malware).

Posted 2 months ago

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