Job Title: Desktop Support Engineer / System Administrator / IT Support Engineer Job Summary: We are seeking a highly motivated and skilled Desktop Support Engineer / System Location :HSR Layout Bangalore WFO Interested candidates can share resume to namita.g@cielhr.com Administrator with 3-5 years of experience to join our IT team. The ideal candidate will be responsible for providing comprehensive technical support to end-users, maintaining our IT infrastructure, and ensuring the smooth operation of all systems. This role requires an individual with excellent problem-solving abilities, a strong understanding of Windows operating systems and hardware, and exceptional communication skills. Key Responsibilities: • Provide L1 and L2 technical support to end-users for hardware, software, and network- related issues, both remotely and on-site. • Install, configure, and troubleshoot Windows operating systems (Windows 10/11, Windows Server) and various software applications. • Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, printers, and other peripherals. • Manage and support Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and other productivity tools. • Administer user accounts, permissions, and group policies in Active Directory. • Manage Google Workspace accounts, including user creation, password resets, mail forwarding, and group management. • Monitor system performance, identify potential issues, and implement proactive solutions. • Assist with network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and VPN issues. • Document IT procedures, solutions, and inventory accurately. • Participate in IT projects, including system deployments, migrations, and upgrades. • Educate users on best practices for IT security and system usage. • Collaborate with other IT team members and departments to resolve complex issues. Required Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. • 3-5 years of proven experience in a Desktop Support, System Administration, or IT Support role. • Excellent verbal communication skills with the ability to explain technical concepts clearly to non-technical users. • Excellent writing skills for documenting procedures, communicating updates, and crafting clear support responses. • Excellent knowledge of Windows Operating Systems (Windows 10/11, Windows Server environments). • Strong Hardware knowledge, including troubleshooting, assembly, and component replacement for desktops, laptops, and peripherals. • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.). • Good knowledge in Google Workspace and Google Admin. • Familiarity with Active Directory, Group Policy, and user account management. • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). • Strong problem-solving and analytical skills with a keen attention to detail. • Ability to work independently and as part of a team in a fast-paced environment. Preferred Qualifications: • Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate). • Experience with ticketing systems and IT service management (ITSM) best practices. • Knowledge of virtualization technologies (e.g., VMware, Hyper-V). • Experience with endpoint security solutions (antivirus, anti-malware).
