Junior Customer Support Specialist

Junior Customer Support Specialist – Onsite | Bandra West |Immediate Hire🚀

Location:

Experience - 1 to 3 years

Joining:

Are you a natural at sales? Do you love building relationships and driving revenue growth?

We’re looking for a Junior Customer Support Specialist to take ownership of our direct sales funnel, upsell to existing customers, and drive repeat business. If you have a knack for selling, strong communication skills, and a data-driven mindset, this role is for you!

What You’ll Be Doing:

• Sales & Customer Engagement – Build long-term relationships with customers, upsell new products, and convert inquiries into direct sales.
• Order & Dispatch Management – Oversee daily order processing, ensure on-time deliveries, and handle customer queries regarding orders & shipments.
• Retention & Cohort Analysis – If you can read and act on cohort data from Shopify, that’s a MASSIVE plus! Use data insights to improve retention, re-engage past buyers, and optimize customer lifetime value.
• Proactive Outreach & Upselling – Identify high-value customers, craft personalized sales strategies, and send targeted WhatsApp/email offers to drive repeat sales.
• Marketing Support & CRM Automation – Run broadcast campaigns and emailers via marketing tools like Contlo to keep customers engaged.
• Shopify & Easycom Mastery – If you know Shopify and Easycom, you’ll be a game-changer in helping us streamline processes and maximize conversions.
• Customer Reviews & Brand Trust – Engage with customers post-purchase, encourage positive reviews, and resolve queries to maintain top-tier customer satisfaction.

What You Need to Succeed:

• Exceptional Sales & Communication Skills – You love talking to customers and can convince them to buy effortlessly.
• Fluent in English & Hindi – You can engage, sell, and build relationships in both languages.
• Data-Driven Mindset – If you can analyze Shopify cohort data to improve retention, you’re a rockstar!
• Shopify & Easycom Experience (BIG Advantage) – Prior experience in Shopify, Easycom, and CRM tools will give you a major edge.
• Hustler Mindset – You take ownership, love closing deals, and are obsessed with customer happiness.

Why Join Us?

• Fast-growing wellness & personal care brand – Be part of an ambitious, high-growth company.
• Incentives & Growth – Your hard work translates into real earnings with performance-based incentives.
• Career Acceleration – Future leadership opportunities in Sales, CRM, or Retention Marketing.
• Impactful Work – Your efforts will directly drive revenue, customer loyalty, and brand trust.