JSW One Platforms - Technical Program Manager

Role

Key Responsibilities

Preliminary Planning & Strategy Development :

• Assist in early-stage planning discussions to define project objectives, scope, constraints, risks, and deliverables.
  

Project Management

• Manage day-to-day activities of the project team within an Agile/Scrum environment, ensuring timely completion of deliverables and meeting sprint goals.
• Oversee upgrades and progressive releases for existing products, ensuring seamless transitions and minimal disruption.
  

Technical Leadership

• Lead the debugging and new templatization efforts for SMS/Email communication, ensuring high performance and reliability.
• Solution and building complex architectural features and functionalities, driving technical innovation and efficiency.
  

Quality Assurance

• Ensure the highest quality of project delivery, reducing the failure rate & driving successful sprints.
  

Risk Management

• Manage and mitigate risks across 10+ large strategies and initiatives, proactively resolving conflicts and making recommendations to balance competing priorities.
  

Operational Efficiency

• Increase operational efficiency by establishing metrics and SOPs for communication, leadership updates, work transparency, and visibility.
• Track and monitor post-deployment/implementation issues, leveraging lessons learned for continuous improvement.
  

Documentation & Communication

• Create detailed documentation, including BRDs, FSDs, SOWs, user stories, process flow diagrams, system architecture diagrams, and functional and technical specifications, explicitly covering edge cases and scenarios.
• Proactively manage scope changes, prioritization, and facilitate decision-making to keep sprint goals aligned.
  

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a Technical Program Manager or similar role in a technology-driven environment.
• Strong understanding of Agile/Scrum methodologies and experience managing cross-functional teams.
• Excellent problem-solving skills, with the ability to manage multiple projects and priorities.
• Exceptional communication skills, with the ability to convey technical concepts to both technical and non technical stakeholders.
• Demonstrated ability to increase operational efficiency and drive continuous improvement.
• Experience with creating comprehensive technical documentation and managing project trade-offs.
  

Preferred Skills

• Experience with cloud platforms and modern software development practices.
• Strong technical background with experience in software development, system architecture, or related fields.
• Proven track record of delivering projects with high quality and within tight timelines.