a Bit About Us
Appknox
is a leading mobile application security platform that helps enterprises automate security testing across their mobile apps, APIs, and DevSecOps pipelines. Trusted by global banks, fintechs, and government agencies, we enable secure mobile experiences with speed and confidence.
About The Role
We're looking for a
Jr. Technical Support Engineer
to join our global support team and provide world-class assistance to customers in the US time zones from 8pm to 5am IST. You will troubleshoot, triage, and resolve technical issues related to Appknox’s mobile app security platform, working closely with Engineering, Product, and Customer Success teams.
Key Responsibilities
- Respond to customer issues via email, chat, and voice/voip calls during US business hours.
- Diagnose, replicate, and resolve issues related to DAST, SAST, and API security modules.
- Troubleshoot integration issues across CI/CD pipelines, API connections, SDKs, and mobile app builds.
- Document known issues and solutions in the internal knowledge base and help center.
- Escalate critical bugs to engineering with full context, reproduction steps, and logs.
- Guide customers on secure implementation best practices and platform usage.
- Collaborate with product and QA teams to suggest feature improvements based on customer feedback.
- Participate in on-call support rotations if needed.
Requirements
- 1–4 years of experience in technical support, Delivery or QA roles at a SaaS or cybersecurity company.
- Excellent communication and documentation skills in English.
- Comfortable working independently and handling complex technical conversations with customers.
- Basic understanding of mobile platforms (Android, iOS), REST APIs, Networking Architecture, and security concepts (OWASP, CVEs, etc.).
- Familiarity with command-line tools, mobile build systems (Gradle/Xcode), and HTTP proxies (Burp).
- Ability to work full-time within US time zones. Ensure that you have a stable internet connection and work station.
Good To Have Skills
- Experience working in a product-led cybersecurity company.
- Knowledge of scripting languages (Python, Bash) or log analysis tools.
- Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) is a plus.
- Familiarity with ticketing and support tools like Freshdesk, Jira, Postman, and Slack.
Compensation
- As per Industry Standards
Interview Process
- Application- Submit your resume and complete your application via our job portal.
- Screening-We’ll review your background and fit—typically invite you on cutshort for a Profile Evaluation call (15 mins)
- Assignment Round- You'll receive a real-world take-home task to complete within 48 hours.
- Panel Interview- Meet with a cross-functional interview panel to assess technical skills, problem-solving, and collaboration.
- Stakeholder Interview- A focused discussion with the Director to evaluate strategic alignment and high-level fit.
- HR Round- Final chat to discuss cultural fit, compensation, notice period, and next steps.
Personality Traits We Admir
- A confident and dynamic working persona, which can bring fun to the team, and a sense of humour, is an added advantage.
- Great attitude to ask questions, learn and suggest process improvements.
- Has attention to details and helps identify edge cases.
- Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
- Follow timelines and absolute commitment to deadlines.
Why Join Us
- Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
- Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
- Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to train and develop our assets: the employees. We shall also support you all on that journey of yours.
- Transparency: Being a part of a start-up is an amazing experience, one of the reasons being open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first-hand.
Skills:- SaaS, Cyber Security, Technical support, JIRA, SDK, CI/CD and API
