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Jr. NOC Engineer

0 - 2 years

0 Lacs

chennai tamil nadu

Posted:5 days ago| Platform: Indeed logo

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Skills Required

network maintenance support monitoring networks voip troubleshooting service communication security resolve tracking reporting wan dhcp server storage icmp nagios itil management software configuration testing documentation networking tcp ip solarwinds certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Chennai, Tamil Nadu, India


Department
Network Operations & Maintenance (Telecommunications)
Job posted on
Dec 09, 2025
Employment type
Full Time Employee
Position Summary

We are seeking a proactive Junior NOC Engineer to join our 24x7 global team. A Junior Network Operations Center (NOC) Engineer is an entry-level role within the network operations or IT support industry. NOC Engineers typically work in teams responsible for monitoring, managing, and maintaining a company's network and IT infrastructure, ensuring it operates efficiently and without interruptions.

This job specific, As the first line of support, you will monitor our entire IT infrastructure, including networks, servers, VoIP, and datacenters. Key duties include managing incidents by correlating events, suppressing false alerts, performing L1 troubleshooting, resolving or if unresolved escalating to relevant teams to ensure maximum uptime and service resilience. This is an ideal role for an aspiring IT professional to grow in a large-scale, enterprise environment.

Core Responsibilities:

  • Incident & Communication Management:
Continuously monitor network performance using specialized tools to identify issues like outages, slowdowns, or security breaches.

Manage the end-to-end incident lifecycle: classify, investigate, log and resolve or escalate issues using our ITSM platform, ensuring clear stakeholder communication throughout. Coordinate with ISP vendors to find root-cause for network outages and work towards implementing long-term solutions.

Work on tracking and reporting incident trends.

  • Multi-Domain Monitoring & L1 Support:
Provide hands-on Level 1 support by monitoring and troubleshooting alerts across diverse domains:

  • Network & VoIP: WAN links, L2 switches, Access Points (APs), and global voice systems. Perform basic DHCP/DNS admin tasks.

  • Server & Datacenter: Server/storage health (ICMP, HDD failures), coordinate VM/Host activities for maintenance, and manage facility alerts.

  • Security & Operations: Monitor security dashboards (e.g., Nagios), enterprise job schedulers (e.g., Tidal), and support operations during maintenance windows.

  • Change & Problem Management:
Support ITIL processes by creating and managing Change Requests (CRs) for maintenance and contributing to Problem Management by identifying recurring issues.

  • Customer Support:
Provide first-line support to internal teams or clients in case of network disruptions.

Offer troubleshooting and issue resolution via tickets, emails, or phone calls.

  • Maintenance and Upgrades:
Assist in routine maintenance tasks such as software updates, patches, and configuration changes.

Help in setting up and testing new equipment or systems.

  • Documentation:
Create and update technical documentation for procedures, troubleshooting guides, and solutions.

Maintain accurate logs of incidents, actions taken, and resolutions.

Required Qualifications:
Experience: 0-2 years in a NOC or similar IT infrastructure role.
Education: Bachelor's degree in IT/Computer Science or equivalent experience.
Technical Skills: Solid understanding of networking concepts (TCP/IP, OSI, DHCP, DNS) and familiarity with ITIL processes.
Communication: Mandatory excellent verbal and written English skills.
Attributes: Strong analytical and problem-solving abilities, with the capacity to work effectively under pressure in a 24x7 rotational shift environment.

Desired Skills (Optional)
Hands-on experience with monitoring tools (e.g., Nagios, SolarWinds) and ITSM platforms (e.g., ServiceNow).
Industry certifications such as CCNA, Network+, or ITIL Foundation.

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