4601 Jobs in West Bengal - Page 11

Roles and Responsibilities: Reconciling customer accounts through payment follow-ups Sending payment reminders Investigating and solving customersproblems Communicating the right information to the customers Establishing contact with customers to verify their details and account status Making collections pitches to customers by following standard scripts Handling customer queries, objections and rebuttals Updating customer account status Qualification Bachelor's degree in commerce or business administration Working knowledge of SAP, S4HANA Excellent communication skills (Verbal and Writing) B2B collection experience in UK market Skilled in MSExcel and other related applications Skilled in different methods and techniques for negotiating payment terms with customers Knowledge of different types of queries regarding payments and standard responses to them Familiarwith standard methods to obtain financial information from customers Proficiencyin dealing with different types of non-payments and related problems

What You'll Do Act as astrategic partner to key hiring managers, align recruitment efforts with business goals to fulfill criticaltalentneeds Close critical roleswithin the designated Turnaround Time (TAT), ensuring timely recruitment for high-priority positions Deploy various sourcing techniques including social media platforms and Boolean searches Expand the use ofjob portals such as Naukri.com, LinkedIn, etc to maximize recruitment reach Lineup candidates for recruitment drives, accelerating hiring process for bulk recruitment needs Specialize inheadhunting for niche skills, identify top-tier candidates for hard-to-fill roles Manage relationships withmultiple hiring vendors,ensuring timely support and quality candidates for hard-to-fill positions< /span> Your Superpowers You create interest among potential candidates to drive talent to the organization You can build relationships and a good network to enable a strong pipeline of candidates Effectively headhunt from competitors for critical positions of the organization

Job Description Role Description TCS India is looking for a dynamic & result driven Technical Recruiter to join our Talent Acquisition team. The candidate will be responsible for sourcing & hiring efforts for the requirements in their portfolio and manage end-to-end recruitment from verification of requirements to closing the offers with the candidates and joining. Key Responsibility areas would include Responsible for full life-cycle recruitment process, strategy development, screening, offer negotiation, onboarding and integration. Proactively partner and lead relationships with hiring managers (at all levels) to discuss and make recommendations on resourcing issues (temporary, permanent, fixed term) as well as looking at the most effective way to source suitable candidates Acting as a trusted recruitment / staffing partner, taking ownership for the successful conclusion of projects, monitoring effectiveness of recruitment processes and suggest improvements as appropriate Work along with respective HR leaders in attracting & hiring local talent to support localization, implement new TAG initiatives & focus on specialized hiring Focus on new joiner connects & publish critical feedback & dashboard to theHR and business leaders Critical & timely data reporting to the business & HR leaders Responsible for quality of all recruitment related correspondence and compliance Key performance indicators Recruiter productivity Time to hire Brand building Cost optimization Process improvement Process Compliance on all TAG parameters Eligibility Criteria Total experience 2 to 7 years of relevant experience Highest qualification MBA/PGDM or equivalent courses (full time, offered by AICTE/UGC recognized universities/colleges Experience in volume hiring preferred Strong technical background / knowledge on TAG Lifecycle Identifying and working innovative sourcing channels Good communication and interpersonal skills Process oriented, assertive, and good social skills Ability to work with and adapt to a multi-cultural team Good awareness of TCS Brand Proposition. Career learning opportunities Customer Focus- Partnering with business leaders and work towards closing requirements on time with the right fit. Higher level of learning of key HR processes Staffing and associated systems, Hiring Policies & processes, Market Intelligence on Hiring. Leadership and Collaboration- The role will build leadership capability through the rich experience of networking, communication and collaboration and cross functional teams. Strengthen people management skills and ability to handle challenges

About the Role Studio APS is seeking a full-time Graphic Designer to join our fast-growing creative team. We're a performance marketing agency helping D2C brands scale profitably with strategic creatives and data-backed campaigns. From jewelry to fashion to skincare — we make brands stand out with design that sells. If you're great with design tools, understand eCommerce aesthetics, and can communicate clearly with clients, this role is for you. Key Responsibilities Design compelling creatives for Meta/Google ads, emails, and organic social posts Work in Photoshop, Illustrator, and Canva Create and manage monthly content calendars for client brands Coordinate directly with clients to understand briefs, feedback, and revisions Bonus: Create motion graphics or edit short-form videos Maintain structured design reporting and asset organization Required Skills 1–3 years of experience as a Graphic Designer (eCommerce/agency experience is a plus) Strong understanding of layout, color, type, and digital design principles Hands-on with Photoshop, Illustrator, and Canva Organized, deadline-driven, and comfortable handling multiple accounts Good communication and client-handling skills Knowledge of video editing tools like Premiere Pro/After Effects is a bonus Perks Work with growing D2C brands across India Collaborative team culture with creative freedom Growth opportunities into motion/video/creative direction roles 📍 Location: Kolkata (Hybrid preferred, Remote for the right candidate) 🕒 Type: Full-time 💼 Experience: 1–3 Years 🎯 Domain: D2C, Fashion, Beauty, Lifestyle About Studio APS We’re a performance marketing agency that helps D2C brands grow profitably through media buying, creative strategy, and conversion-focused design. More at: https://studioaps.in/ecommerce-scaling Apply Now Email your portfolio + resume to info@studioaps.in Or message us on LinkedIn to start a conversation! Show more Show less

🥐 We’re Hiring | Business Development Manager – Bakery FMCG We’re on the lookout for a seasoned Business Development Manager with 10–12 years of experience in the FMCG (Bakery/Food) industry to help us expand and strengthen our market presence. 📍 Location: Kolkata, West Bengal 🕒 Experience: 10–12 years in FMCG sales & distribution (preferably bakery, snacks, or packaged food) Salary : As per Industry Standard Role Responsibilities: Drive business expansion for our bakery product range across general trade, modern trade, and institutional channels Lead channel development, distributor onboarding, and territory mapping Achieve sales targets while managing margins, promotions, and trade terms Implement retail visibility & activation plans Provide market intelligence and competitor tracking Coordinate with production, supply chain, and marketing teams for smooth execution Ideal Profile: Strong background in bakery or packaged food FMCG sales Deep understanding of GT/MT operations and trade marketing Proven track record in territory growth and distributor management Self-driven, analytical, and team-oriented Open to travel as per business needs If you're ready to rise with a growing bakery brand, we’d love to connect! Show more Show less

Redefining Ads, E-Commerce and Creator Economy with AI, join the founding team of Renokon to make a positive impact on billions of lives. Role: Senior AI/ML Engineer Location: Kolkata (Onsite) CTC: ₹12 LPA - ₹22 LPA (Team Leader in 5 Years with ₹50 LPA+ CTC) CTC = 60% Cash + 40% Equity—structured for exponential upside as Renokon redefines AI-driven commerce. Equity vested over 4 years. It's a once in a lifetime opportunity to join Renokon's founding team. We are assembling a team of 7 world-class engineers to scale Renokon at lightning speed. Rupayan Das - Founder and CEO. Renokon is rewriting the rules of e-commerce and creator economy with AI. We're fixing the broken link between attention and action—seamlessly integrating AI-powered personalized voice-first sales agent, immersive shopping, and native monetization for creators. We’re looking for world-class Full Stack AI Engineer to join our team and help scale Renokon’s vision. If you're someone who thrives on building at scale, solving tough engineering challenges, and pushing the limits of AI-powered commerce, this is the place for you. Renokon's vision: To empower 200,000 Indian content creators to earn ₹10L/year by 2035. To generate $20B in annual products sale for our brand partners by 2035. Who are we looking for? 8+ years of hands-on experience. Comfortable working in Kolkata (onsite). Strong understanding of AI-driven recommendations, search intelligence, and real-time infrastructure. Passion for creator monetization, commerce, and revolutionizing digital ads. What You’ll Work On – Build the world's first voice-native sales agent for voice-based shopping. Optimize AI-powered search & recommendations with ElasticSearch + NLP models (BERT-based semantic search). Develop high-throughput ad bidding engines using XGBoost, DeepFM & RL-based bidding agents to maximize ad conversions. Build trust-driven commerce scoring models with Graph ML, Trust Rank & Behavioral Scoring (XGBoost) to ensure high-quality transactions. Develop creator scoring models using multi-factor ML models (virality, engagement, sales) to drive optimal brand-creator matching. Train NLP-powered content discovery systems leveraging GPT-4 Turbo & custom LLMs via Hugging Face for AI-driven recommendations. Ensure content moderation with CV + NLP models (HuggingFace + Perspective API) to maintain platform integrity. Develop LLM Co-Pilot fine-tuned on top creators, ad campaigns, and real-world commerce insights to assist brands in optimizing ads. Implement advanced A/B testing & experimentation using LaunchDarkly / Unleash to refine AI models based on user behavior. Optimize e-commerce personalization through Neural Collaborative Filtering (NCF) & DeepFM-based recommendation engines. Preferred Educational Qualification: Master’s degree or PhD in Computer Science, AI, Machine Learning, Data Science, or a related field (preferred but not mandatory) . Candidates with strong applied ML experience and contributions to open-source AI projects can be considered without a PhD. Why join us? Be part of building the trillion-dollar AI-driven commerce platform from scratch. Solve real-world challenges at scale—from creator monetization to ad conversion. Work alongside the founder, Rupayan Das and a highly skilled team, the backbone of Renokon. Shape the digital future in India. If you are a world-class engineer, you are extremely good at what you do and you’re ready to build something that will impact millions of people lives — join our founding team. Let’s build the future together. Show more Show less

Mammoth Walk in | TCS Mumbai Hiring for Financial Data Analyst INTERVIEW DETAILS: Interview date: 14th June 2025, Saturday Interview time: 10 AM to 12 PM Venue: (Kolkata) Tata Consultancy Services Address: Candor Tech Space (Unitech Gate 1 stoppage) A1 Tower, 9th Floor, Action Area I, Newtown, Kolkata, West Bengal 700135 Eligibility: • Minimum 15 years of regular, full-time education (10 + 2 + 3) • Should be flexible with night shifts & rotation shifts • Carry 2 photocopies of Aadhar/PAN • Candidates to have registered Eps (Mandatory) Register yourself over https://ibegin.tcs.com/iBegin • It is mandatory to submit a valid copy of TCS application form during the drive Functional title: Financial Data Analyst Qualification Qualification: B Com / M. Com /MBA Finance Experience Minimum 1 year of experience as a Financial Data Analyst Job Requirement * Domain / Accounting knowledge and skills * Basic understanding of accounting principles and Finance * Good verbal and written communication skills * Willingness to work in rotational and night shifts Job Description * Research, Review, Analyze and Interpret financial statements/Broker reports of large corporates from global markets. * Ensure compliance with global policies including US GAAP & IFRS. * Capture data points of interest from financial reports and tag the same from Income Statement, Balance Sheet & Cash flow through an application. * Transaction based activities, rule-based decision making, verifying for accuracy and completeness, formatting data, posting and preparing output (various types of reconciliations, system to system reconciliations, balancing, open item management, reports etc) * Constant quality check on the finalization of statement. * Capture specific figures from Revenue, Net Income, EPS, Weighted Average Shares, Income before tax, Income Tax & One-time charges & provide timely, relevant and accurate information for Earnings. * Capture the future estimated data as given in press release, earnings call & company presentation report for Guidance. * Number crunching on specific items of the Income Statement, Balance sheet & Cash Flow. * Understanding of financial processes and applications Mandatory Requirements (How to generate your EPCN) Write “Marcellinius” on the top corner of the CV. EPCN number is mandatory for eligibility of the interview. Follow the steps below to register and mention the EPCN number on your resume Step 1: Visit https://ibegin.tcs.com/iBegin/ Step 2: Click to login Step 3: Click New user (Register with us) Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details) Step 5: Once completed, your TCS no. will be generated which starts from EP2024XXXX. Step 6: You will receive the EP number on your personal e-mail ID. Show more Show less

Role Responsibilities: Respond to product/service inquiries via multiple communication channels Provide timely and accurate resolution of customer queries Adhere to policies and procedures in customer interactions Ensure customer satisfaction and proper documentation Key Deliverables: Maintain high communication standards in English Operate in rotational shifts with cab facility Immediate joining required Support both UG and graduate candidates including freshers

Your role and responsibilities As Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work developing solutions that excel at user experience, style, performance, reliability and scalability to reduce costs and improve profit and shareholder value Your primary responsibilities include: Build, automate and release solutions based on clients priorities and requirements. Explore and discover risks and resolving issues that affect release scope, schedule and quality and bring to the table potential solutions. Make sure that all integration solutions meet the client specifications and are delivered on time Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Expertise in Oracle Cloud HCM Technical. Completed at least 3-4 full life cycle implementations of HCM Cloud projects with HCM Technical in 2 projects. Fast Formula and HCM Extract is Mandatory. BI/OTBI, HDL & HSDL is Mandatory. Need to have consultative skills, and technical knowledge to effectively integrate packaged technology into our clients business environment and achieve business results Preferred technical and professional experience Excellent written and verbal interpersonal skills for coordinating across teams. Personalisation is desirable and Core HR (Basic). Certification in Cloud is an advantage

customer care executive will be the primary point of contact for customers, providing exceptional service, resolving inquiries ensuring customer satisfaction. Required Candidate profile fresher / experience Should be comfortable in rotational shift and night shift . Must have good command in English /Hindi /Assamese/Kannada/ Tamil/Punjabi. Immediate joiners are preferred

customer care executive will be the primary point of contact for customers, providing exceptional service, resolving inquiries ensuring customer satisfaction. Required Candidate profile fresher / experience Should be comfortable in rotational shift and night shift . Must have good command in English /Hindi /Assamese/Kannada/ Tamil/Punjabi. Immediate joiners are preferred

Your role and responsibilities Candidate will be responsible for delivering or leading large scale transformational engagements in Reporting & Analytics area covering primarily SAP Analytics suite of products. Candidate is expected to be aware of common project delivery methodologies including (but not limited to) SDLC and Agile delivery methods. Candidate is expected to be aware of the latest industry trends in Reporting & Analytics area. Candidate is expected to have the flexibility and agility to pick up new skills in a short time and deliver projects. Candidate is expected to have overarching understanding of the entire Reporting & Analytics technical framework. Candidate is expected to have an understanding of basic data warehousing concepts and SQL query writing Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Should have experience in developing SAC Stories on Live and Import Models. Should have experience in SAC Application Design concepts, report bursting, security design, transport handling and deployment methods. Should have hands-on experience in developing Web Report, Analysis for Office workbook on top of Universe, SAP BW Queries. Should have hands-on creating and managing universes using SAP BI IDT, Developing efficient data models and map the models to BI requirements Preferred technical and professional experience It is good to have basic experience in handling basic Administration and Security activities in SAP BI Platform and SAP Analytics Cloud. It is good to have exposure to SAC Planning concepts and developments. Knowledge or working experience in S/4HANA Embedded Analytics, SAP Datasphere , SAP BW/4HANA is a bonus

The ideal candidate will have excellent communication skills, a customer-first mindset, and a passion for addressing inquiries, and resolving issues with professionalism. Work from office Required Candidate profile Excellent communication in English 12th pass/Graduate (regular students are not eligible) Experience (min. 1 year) Flexible to work in rotational shifts Immediate joiners preferred Perks and benefits Permanent/Full time opportunity Incentives PF/ESIC

Role Responsibilities: Assist customers via phone and other channels Troubleshoot and resolve issues effectively Escalate complex problems as needed Maintain professional and timely responses Key Deliverables: Strong verbal and written English communication Willingness to work night/rotational shifts Immediate availability to join Customer-focused and solution-driven mindset

Role Responsibilities: Assist customers via phone and other channels Troubleshoot and resolve issues effectively Escalate complex problems as needed Maintain professional and timely responses Key Deliverables: Strong verbal and written English communication Willingness to work night/rotational shifts Immediate availability to join Customer-focused and solution-driven mindset

Role Responsibilities: Assist customers via phone and other channels Troubleshoot and resolve issues effectively Escalate complex problems as needed Maintain professional and timely responses Key Deliverables: Strong verbal and written English communication Willingness to work night/rotational shifts Immediate availability to join Customer-focused and solution-driven mindset

As Package Specialist SAP Global Trading Services (GTS), you are responsible to assist clients in the selection, implementation, and support the solutions. You will lead multiple sized projects as team member or lead to implement new functionalities and improve existing functionalities including articulating, analyzing requirements and translating them into effective solutions What you will do: Identify and resolve integration issues between SAP ERP, SAP GTS and non- SAP systems by working with Business Partners Design and support experience with SAP GTS interfaces from data providers denied parties, HTS content Configuration experience in SAP ECC Sales & Distribution along with GTS table structures, data elements/fields, & table inter-dependencies Gather and translate business requirements into detailed functional design specifications that include current and future state of business processes on assigned projects Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 6+ years of SAP functional experience specializing in design and configuration of SAP GTS modules Experience in gathering business requirements, providing conceptual and detailed designs to meet business needs Ability to perform necessary SAP configurations, writing detail specifications for development of custom programs, testing, co-ordination of transports to production and post go live support Proven expertise to create requirement specifications based on Architecture/Design/Detailing of Processes Demonstrated experience to utilize query and reporting tools to provide flexible and timely information to system users and perform data analysis to ensure data integrity Preferred technical and professional experience Proven work experience on SAP Hana is desired Ability to participate in the creation and enforcement of IT software standards and procedures Experience in maintaining accuracy of help desk database of reported incidents and problems and the knowledge-base of corrective actions Ambitious individual who can work under their own direction towards agreed targets/goals

We are hiring for team leadr Qualification : H.s and above Salary: 20k - 35 k Age: 20 years - 35 years Gender: Male, Female both Working Days: Monday - Friday Time- 11 am to 5pm *** House wife & Retire person also can applied for this job***

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. As HR Transformation Consultant in EA Product Suite: You own the business process design, configuration development and implementation of the solutions to meet your clients needs You lead business process and configuration workstream and their day-to-day activities You analyze business requirements for configuration, plan and lead delivery of workshops and facilitate client events. You propose solutions, addressing client business issues and objectives. You apply strong business skills and methodologies to interpret data, business processes and deliver solutions to clients. You deliver the highest quality and value to our customers & seek opportunities for additional business Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Ability to absorb professional knowledge quickly and develop skills related to technical, functional, software and soft skills. You should demonstrate good interpersonal, and collaboration skills. In addition, good communication skills for effective interactions with project partners Strong understanding of HR processes and strategies for large organisations You should be willing to skill-up in multiple technologies, work in any IBM location and travel as required Exposure to one or more of the functional areas in HR not limited to HCM, Talent & Performance Management, Compensation & Benefits, Learning, Recruiting Preferred technical and professional experience MBA graduates with specialization in HR and academic scores throughout & Fluent interpersonal skill (written and spoken) Prior work experience in meaningful area of HR or Enterprise Applications using HR processes will add more value Proven interpersonal skills while contributing to team effort by accomplishing related results as needed and Up-to-date technical knowledge by attending educational workshops, reviewing publications

Company Description Global Estudiar Solutions is a modern-day consultancy firm dedicated to providing immaculate research-based solutions to academic clients from around the world. Operating with fervor and precision, we cater to the unique needs of each client, ensuring they receive the highest quality support and guidance. Our team is committed to delivering exceptional service and fostering academic success for our clients. Role Description This is a full-time on-site role for an Academic Content Writer located in Kolkata. The Academic Content Writer will be responsible for creating and editing web content related to academic topics, developing content strategies, conducting thorough research, writing detailed and accurate material, and proofreading to ensure the highest quality. The role requires a keen eye for detail and the ability to produce clear, engaging, and informative content. Qualifications Experience in developing Content Strategies and conducting Research Proofreading skills Excellent written and verbal communication skills Attention to detail and a commitment to producing high-quality content Ability to work effectively in a team-oriented, on-site environment Communications, or a related field is preferred Experience in the academic sector is a plus MBA in Finance, Marketing, HR preferable Mail: hrkolkata.ges@gmail.com WhatsApp: 7439562860 Show more Show less

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities Assists clients in the selection, implementation, and support of SD for SAP. Lead multiple sized projects as team member or lead to implement new functionalities and improve existing functionalities including articulating, analyzing requirements and translating them into effective solutions Prepare and conduct Unit Testing and User Acceptance Testing Knowledge and experience in implementation planning, fit analysis, configuration, testing, rollout and post-implementation support Experience in working with teams to prioritize work and drive system solutions by clearly articulating business needs Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 512 Years of SAP functional experience specializing in design and configuration of SAP SD modules Must have done one E2E S/4Hana implementation Experience in gathering business requirements, providing conceptual and detailed designs to meet business needs, performing necessary SAP configurations, writing detail specifications for development of custom programs, testing, co-ordination of transports to production and post go live support Should be able to create requirement specifications based on Architecture/Design/Detailing of Processes Preferred technical and professional experience Domain experience in Sales & Distribution

Key Responsibilities and Accountabilities – 1. Preparation of Civil (RCC) construction drawings in 2D & 3D software like AutoCAD and Revit. 2. Preparation of drawings in Revit software 3. Preparation of Industrial drawings in RCC / Civil structures Education &– Diploma in Engineering (Civil) / I.T.I (Civil) Skills & Competencies – 1. Experience in the field of Steel Plant Industry /Power Plant Industry /Oil & Gas industry / Mining & Metals / Material handling / Infrastructure etc. preferably in a reputed organization. 2. Capable of preparation of Civil (RCC) construction drawings in 2D & 3D software like AutoCAD and Revit. 3. Must have work experience in Revit 4. Must have work experience in Industrial sector. We are not looking for commercial exposure. Vacancy – 3 Nos. Years of Experience - 4-7 years of experience, Location - Kolkata Show more Show less

Role - Devops Admin Skill -Microservices Fundamentals Linux Shell Scripting Database Web Server and LB Problem-solving and Debugging Logging and Monitoring Education - BE/BTECH/MCA Location - Kolkata Experience - 2-4 yr JD: 1 Commissioning of Non-Prod & Prod Environments 2 Installation & Configuration of Servers and Application Software 3 Setup of Deployment Pipelines & Supporting tools 4 Training junior resources, documentation publishing and guidance to team 5 Ensuring uninterrupted operations in PROD & Non-Prod environments 6 Troubleshooting and resolution of issues with the given TAT 7 Version Control, Logging, Monitoring Show more Show less

Rently's technology allows property managers to facilitate renter and vendor access without having to send a leasing agent out to the property. This is all done using a smartphone or desktop browser to schedule a viewing. The technology generates cost savings, increases efficiency, and gets vacancies rented fast making it a fun and exciting solution to sell. Description: Providing excellent customer service to all Rently users. An ideal candidate should be comfortable with handling customer support requests through voice support. Candidate should have excellent verbal communication skill. International voice experience is a plus. This position has an opportunity for growth in a US based company. Daily Tasks: Taking care of support requests through voice mediums. Maintaining high quality standards on customer experience Making real-time decisions Escalating high level requests to proper internal channels Hours: Operating in US hours Be ready to work on night shifts and during weekends based on the work schedule Professional Commitment: Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply. Show more Show less

About Us: Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization. About the role: The Technical Support Specialist is responsible for providing technical assistance to customers, installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to understand the client’s technical needs and provide value through actionable processes. TSM 1 should have knowledge of IoT devices, employ agile thinking to solve problems and provide meaningful insights into the daily technical issues of our clients. Responsibilities: ● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns. ● Overtakes call center communications when intervention to solve a problem escalated issues ● Submit Salesforce cases to escalate issues that require external escalations ● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. ● Provide a high level of actionable insight and data analysis to provide value for our customers. ● Partners with TSM 2 to identify and solve higher level issues ● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions. ● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork. ● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations. ● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc). ●Ensures compliance with Rently best practices while following established policies and procedures Consistently meets OKRs and KPIs as communicated by your manager. Required Skillsets: ● Previous experience in a client-facing or account management role ● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices. ● Strong analytical and problem-solving skills. ● Proven ability to work in a fast paced, team centered work environment ● Partners with TSS 2 to identify and solve higher level issues ● Technical aptitude and ability to identify alternative solutions to customer issues. ● Ability to handle multiple, critical, high priority issues with a sense of urgency . ● Proficiency with Google Suite Products. ● Excellent communication– verbal, written, interpersonal with strong active listening skills. ● Detail-oriented and dependable, with a positive and inquisitive attitude. ● Ability to multitask, prioritize, and collaborate ● Exhibit a high degree of self-motivation, drive and a proactive nature. Hours: Operating in US hours Be ready to work on night shifts and during weekends based on the work schedule Professional Commitment: Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply. Show more Show less