5003 Jobs in Visakhapatnam - Page 45

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Hiring Now: International Chat Sales Process (Onsite) Job Location: Jaipur & Ahmedabad Position: Customer Service Representative (Live Chat Support) Ahmedabad Work Mode: Work From Office CTC: 25,000 35,000/month Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives Job location: Jaipur (Rajasthan) Position: Customer Service Representative - Blended Process To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment Special Benefits for Outstation Candidates: 14-day hotel stay 10,000 relocation bonus (in 4th salary) 700 ticket reimbursement Contact HR Dheeraj: 9638738800

Job Title: Civil Project Engineer – Layout, Tendering & Execution Department: Project Execution / Civil Engineering Reports To: Section Head / Construction Manager Job Type: Full-Time Work Model: Onsite Job Summary: We are seeking a skilled and versatile Civil Project Engineer to assist in the end-to-end planning, coordination, and execution of civil engineering activities for large-scale infrastructure or industrial projects. This role involves preparing tender specifications, selecting vendors and partners, executing detailed layouts, and ensuring alignment with operational and safety standards. Key Responsibilities:1. Layout Configuration & Tender Specification (TS):Support the Section Head in developing optimal civil layouts to ensure O&M suitability and reduced construction volume. Assist in preparing tender specifications for a variety of civil works related to engineering consultants and construction partners. 2. Vendor & Consultant Selection: Collaborate with the Construction Manager to identify suitable technology suppliers, engineering consultants, and construction partners. Participate in vendor meetings, ensure clarity in scope demarcation between client and vendor, and eliminate loose ends in responsibilities. 3. Planning & Execution Oversight: Understand and coordinate the construction sequence (e.g., piling, PCC, RCC) and manage interdisciplinary activities. Execute manpower planning in line with project schedules and resource utilization. Apply knowledge of modern construction technologies, management practices, and relevant codes and standards. Assist in preparing technical approval notes and track project control metrics including cash flow and milestone status. Work with O&M teams during commissioning and stabilization. 4. Engineering Support & Documentation: Prepare technical documents including contracts, specifications, general conditions, QAPs, and FQPs. Interpret design plans, drawings, and specifications; prepare Bills of Quantities, cost estimates, and rate analysis. Review and finalize pre-tender estimates and civil work costing (material, labor, equipment). 5. Technical Evaluation & Site Management: Analyze soil test reports, concrete strength, reinforcement detailing, and structural drawings. Oversee surveying operations (site layout, reference levels, elevation benchmarks). Prepare BBS (Bar Bending Schedule), pouring schedules, and ensure quality in slab, beam, and column execution. Supervise concrete curing, finalize curing methodology, and oversee QA/QC compliance. 6. Stakeholder Coordination: Ensure adherence to safety norms and construction standards through regular site inspections. Coordinate with architects, subcontractors, consultants, and clients across all project stages. 7. Team Building & Personnel Onboarding: Assist in identifying skilled personnel for key project roles. Contribute to grooming and mentoring Graduate Engineer Trainees (GETs) and On-Job Trainees (OJTs) for future O&M responsibilities. Key Skills & Competencies: Strong knowledge of civil construction methods, IS codes, project planning tools (Primavera/MSP), and QA/QC procedures. Ability to read and interpret engineering drawings and technical specifications. Experience with rate analysis, cost estimation, contract administration, and vendor management. Proficient in MS Office, AutoCAD, and ERP-based project systems. Excellent interpersonal, communication, and stakeholder management skills. Qualifications: B.E./B.Tech in Civil Engineering (Master’s degree is a plus) 5–10 years of relevant experience in infrastructure or industrial construction projects Prior exposure to tendering, vendor selection, and layout planning highly desirable Join our team to shape world-class civil infrastructure through precision engineering and execution excellence.

Job Title: Operations Coordinator Department: Operations Reports To: Operations Manager / Shift Supervisor Job Type: Full-Time / Shift-Based Work Model: Onsite Job Summary: We are seeking a proactive and detail-oriented Operations Coordinator to oversee and facilitate communication and coordination among cross-functional teams to ensure seamless daily operations. The ideal candidate will act as a central point of contact between operational units including maintenance, quality assurance, health and safety, logistics, and IT. Key Responsibilities: Team Coordination: Communicate with operations team members to assign daily tasks, manage workflows, and resolve on-ground operational challenges. Maintenance Collaboration: Work closely with maintenance personnel to schedule equipment servicing, report issues, and ensure timely upkeep to minimize downtime. Quality Assurance Interface: Collaborate with QA teams to monitor slurry and material quality, ensure adherence to product specifications, and resolve quality-related concerns. Health & Safety Compliance: Partner with HSE officers to uphold workplace safety standards, assist in safety training sessions, and participate in routine audits and inspections. Logistics & Supply Management: Coordinate with the logistics and supply chain team to track material availability and ensure timely delivery of equipment and raw materials. Shift Reporting: Liaise with shift supervisors and management to report performance metrics, escalate issues, and contribute to strategic decision-making. IT & Data Analytics Support: Interface with IT staff to troubleshoot operational software systems, ensure proper data flow, and support performance monitoring through analytics. Required Skills & Qualifications: Bachelor’s degree in Operations, Engineering, Business Administration, or related field 3–5 years of experience in plant operations or coordination roles Strong communication and organizational skills Familiarity with industrial equipment and maintenance protocols Basic knowledge of quality and safety standards (ISO, OSHA, etc.) Ability to work in a fast-paced, cross-functional environment Proficient in Microsoft Office and basic ERP/data systems Preferred Qualifications: Experience in manufacturing or process industries Familiarity with data analytics tools or dashboards Exposure to Lean/Six Sigma principles Join our team and contribute to the seamless execution of operations that drive quality, safety, and efficiency across departments.

Dear, We are delighted to present the job description for the position of Sales Caller at Trivial Chapter, a prominent multinational corporation (MNC) in Europe specializing in Portugal immigration services. As a Sales Caller, you will play a pivotal role in assisting individuals with their immigration needs. Responsibilities: Your responsibilities will encompass a range of crucial tasks, including: 1. Making outbound calls to individuals expressing interest in immigration services. 2. Engaging in meaningful conversations to understand their immigration requirements and providing information about Trivial Chapter Immigration's services. 3. Addressing client inquiries, resolving concerns, and offering appropriate solutions. 4. Guiding potential clients through the necessary documentation and application processes for immigrating to Portugal. 5. Maintaining accurate and up-to-date client records and communication details in our CRM system. 6. Collaborating with the team to ensure a smooth sales process and a positive customer experience. 7. Achieving individual sales targets set by the company. 8. Staying well-informed about immigration laws, regulations, and market trends related to Portugal. 9. Continuously enhancing your sales skills through training and professional development opportunities provided by Trivial Chapter Immigration. 10. Adhering to the policies, guidelines, and best practices established by Trivial Chapter. Requirements: To excel in this role, you should possess the following qualifications and attributes: 1. Prior experience in sales or telemarketing, preferably with a focus on immigration or related services. 2. Excellent verbal communication skills and a confident phone presence. 3. Strong interpersonal skills and the ability to build rapport with potential clients. 4. Knowledge of Portugal's immigration processes and business investment opportunities is a significant advantage. 5. Proficiency in using CRM software and other sales-related tools. 6. Strong organizational skills and attention to detail. 7. Self-motivation and the ability to work independently while meeting sales targets. 8. Availability to work from the office during designated business hours. 9. Compliance with Trivial Chapter policies and guidelines. Note: This job description outlines the responsibilities for a Sales Caller employed by Trivial Chapter . To apply for this position or to obtain further information, we encourage you to follow Trivial Chapter official application process or reach out to our HR department. We appreciate your interest in joining the team at Trivial Chapter and look forward to the possibility of having you contribute to our mission in assisting individuals with their immigration aspirations.

Greetings from Quess Corp Ltd We have urgent requirement for Bank of Baroda-Credit Card Sales 🏦URGENT REQUIRMENTS IN BANKING SECTOR 🏦 Free JOB Free JOb ➡Role - Relationship Executive &Team Leader (RBL BANK ) ➡ Location - ap ts ➡ Salary - 16000 - 28000 (PF & ESI) + Incentives ➡ Qualification - Inter & Graduation ➡ EXPERIENCE IN CREDIT CARDS MINIMUM 6 MONTHS 👉🏻 Males & females AGE LIMIT : 18 - 30 Years inside & outside sales with good incentives. Thanks & Regards, HR DINKAL -8125111980 Team HR - Quess Corp

Responsible for Issuance activity Responsible for Dispatch activities Responsible for Change Controls Responsible for QMS activity Responsible for IPQA activities Responsible for APQR preparations.

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Way of Working - Office/Field - Employees will work full-time from their Base Location About the Team & Role- We are hiring the role of Senior Executive- Relationship & Business Performance for the team of City Business Operations. Responsibilities- Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. Provide recommendations to partners for continuous improvement on delivering best Cx metrics. Provide recommendations on the training aspects required to deliver/improve Cx metrics. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact. Qualifications- Graduate / 3-5 years of retail management experience Must have led 15+ people/ employees at Retail/ Store. Problem solving, data-driven decision-making Adaptability to dynamic situations. Experience from retail/FMCG/ quick commerce Industry.

Great Opportunity for Working Capital Professional..! Designation: Relationship Manager - SMART Experience : 4+ years of experience in Working Capital, Business banking. Roles & Responsibilities On-board and Maintain strong relationship with Open Market/ DSA/channel Partner to meet the monthly Target. Addition of New To Bank customers to the portfolio. Portfolio Management with profitable Income. Target income Generation in the form of Fee and Interest Income. Cross sell and up sell various products like Loan Cover Insurance and General insurance. Coordination with various internal stakeholders like Credit ,operations and channel partners to align with TAT. Proactive Monitoring & deepening Relationship with NTB & ETB client. Should be Self Learning , collaborative and result oriented. Should have experience in handling secured loans, Business Banking, working capital. CTC : Best in industry. *Location* Ahmedabad Andheri West, Mumbai Surat Vizag Thanks & Regards, Human resource department KVB

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Expectations/ Requirements: l Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. l The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: l AdaptabilityAttitude of optimism and “can-do” orientation with ability to think creatively and navigate successfully past barriers and obstacles l Focus through the NoiseAbility to tune out distractions to focus work on priority goals and tasks l PersuasionAbility to present concepts, ideas and proposals in a manner that is perceived positively by and clearly resonates with intended audiences and stakeholders, while encouraging action. l ProfessionalismAbility to project a mature and professional attitude, demeanor and appearance as is appropriate to a given situation l Sense of UrgencyAbility to prioritize, plan and move decisively when necessary to meet timeframes to avoid timing crises. Why join us: l A collaborative output driven program that brings cohesiveness across businesses through technology. l Improve the average revenue per use by increasing the cross-sell opportunities. l A solid 360 feedbacks from your peer teams on your support of their goals. l . Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team – Oil & Gas / Dairy. This team is directly responsible for growth of Oil and Gas / Dairy offline transactions & users at Paytm. Responsibilities: * Managing, training, and providing overall guidance to the Service team of an assigned territory. * Setting reasonable Service targets to be achieved by the team. * Monitoring the performance of the service team and motivating members to meet or exceed service targets. * Collecting customer feedback and providing updates to senior management. * Traveling to potential and existing customers within an assigned service area to present company offerings and build brand awareness. * Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close service requests. * Developing and sustaining long-term relationships with customers. * Implementing a service management process to assist the service team in identifying and prioritizing key customers and prospects. Requirements: * 5+ yrs of experience of Distribution sales in EDC, fintech, Banking / Insurance Sales. * Set and track sales targets for the team. * Review of Sales Team. * Research and discover methods to increase customer engagement. * Will be handling assigned territory for Oil and Gas. * Good communication and leadership skills. * Knowledge of Excel (Optional).

Diagnose and treat cancer patients, providing personalized treatment plans including chemotherapy, radiation, and immunotherapy. Conduct research and stay updated on the latest advancements in oncology treatments. Collaborate with a team of surgeons, radiologists, and pathologists to ensure comprehensive patient care. Must have an MD/MS/M.Ch degree with extensive experience in medical oncology. Experience in clinical trials and cancer research publications is a plus.

Lead and oversee marketing and sales strategies to drive business growth. Develop and execute digital marketing campaigns, lead generation activities, and brand positioning initiatives. Establish partnerships and manage key client relationships. Must have expertise in market research, CRM tools, and data-driven decision-making. Strong analytical skills and experience in B2B/B2C marketing are required. Ability to mentor and guide a high-performing sales team is a must.

JOB DESCRIPTION Job Role: Projects Sales (Builder, Architect, Corporate, Industry or Government segment) Designation/Title: Executive/Area Manager/Territory Manager Department: Projects Entity: Indoasian/Legrand Location Bangalore//Hyderabad/Vishakahpatnam Primary Focus of the role The primary focus of this role is to achieve the expected sales and revenue targets for the assigned territory through desired contribution of new and existing products across all segments. Roles and Responsibilities Ensure targeted contribution of new products to the overall sales as per desired contribution. Liasoning with govt. agencies like PWD, CPWD, Railways, Metro, PSU, Airport etc to generate business. -Implement and effectively execute strategic business objectives of the organization. -Establish new products in the region and consolidate market share of existing products by creating local sales strategies aligned to the organizational strategy. -Continuously work towards identifying new markets, expanding geographies and segments through focussed and continuous business development initiatives. -Ensure trade discounting percentages are maintained at the optimum level facilitating profitability for the organization. -Ensure customer SLAs are met enabling an enhanced customer experience leading to customer delight and customer stickiness. -Achieve the daily sales outstanding (DSO) at the desired and expected levels. -Identify and report relevant market development, competition analysis, pricing and scheme strategies, etc. -Ensure strict compliance towards customer documentation in line with the organizational policies. -Build effective relations with major customers, stockists, agents, specifiers, panel builders, etc. -Ensure seamless co-ordination between the sales, specification and retail teams.. -Effectively deliver within the approved budgets and resources. -Design and organize local promotional strategies through participation in exhibitions/fairs/stockist meetings/electrician meets/architects and interior designer meets, etc. -Targeting corporate and industries in the region for upcoming project. Qualification, Experience and Role Specific Knowledge/ Skill -Should have an experience in project sales and product sales of min. 2 to 8 years -Previous experience within the manufacturing industry and working in a multinational environment -Highly proficient in using MS-Office applications like excel, word and power-point and enterprise application software -Excellent communication and presentation skills and should be BE/B.Tech. Required Skills: -In depth understanding of both project and retail sales -Should have exposure in solutions and product sales -Competent in managing stockist -Is able to setup strong monitoring and review mechanisms -Strong analytical and business acumen

Responsible for managing and implementing global marketing campaigns to enhance brand reach and customer engagement. Develop market-entry strategies, oversee digital advertising efforts, and drive lead generation for both Indian and international markets. Collaborate with cross-functional teams to optimize marketing ROI. Experience in international market expansion, SEO, SEM, and social media marketing is required. Must have excellent communication and strategic planning skills.

Provide strategic direction and technical expertise to help shape the companys IT initiatives. Guide the adoption of emerging technologies like AI, cloud computing, and blockchain. Offer insights into IT infrastructure, software development trends, and cybersecurity risks. Collaborate with executive leadership to ensure tech-driven business scalability. Candidates should have significant experience in leading digital transformation projects at a senior level.

Teaching Chemistry with good communication skills

Preferred candidate profile • 3+ years of experience in Industrial Automation. • Having experience in PLC, SCADA and Historian. Should have knowledge in Data Lake project and L2 integration. Should have good knowledge in OT networking and trouble shooting Should have familiar and known about the pharma projects and working philosophy. Knowledge of Communication protocols such as, OPC, Modbus, Ethernet IP, Ethernet etc. Role & responsibilities Engineer will be responsible for making necessary changes in L2 system in case of any PLC/HMI upgrade. Periodical health check of all live systems and reporting to managers. Attending support calls from application users and provide first level support. Engineer will be responsible for minor tag addition/deletion or minor graphic development in L2 system (Category 4 & 5) along with qualification documents update. Documentations against critical issues like Incident report such as RCA/CAPA, Impact assessment will be provided. Coordinate with various internal and external stakeholders on critical development roadblocks Health monitoring will be conducted for overall application as per predefined check list. Resolution for the problem tickets raised by customer on time. In case of critical issue, escalate the same immediately to technical lead or principle and get the issue resolved. Inform the same to all stake holders.

Position : Business Development Executive Location : PAN India (Based on language/region) Working Days : 6 Days a Week (Monday to Saturday) Compensation CTC up to 7 LPA (includes Fixed Pay + Performance-Based Incentives + Travel Allowance) Performance Bonuses for top performers Reimbursements for all official travel Allowances included as per travel & fieldwork needs. Role Overview This is a high-growth field sales opportunity where you'll play a key role in spreading awareness about NIAT in your region. You will interact directly with schools, colleges, and students , and be the face of NIAT in the field. Key Responsibilities Conduct field visits to 12th-grade schools and colleges to schedule and deliver engaging student demo sessions Build strong, trust-based relationships with 12th school/college principals and educational partners Carry out on-ground activities like stalls, events, and promotions to spread awareness. Manage outreach data and maintain daily reporting. Who Should Apply? Excellent communication and interpersonal skills in Telugu + basic English Passion for education, student engagement , and field-based work Freshers or candidates with 1- 4 years of experience in sales, business development, or education counseling Must be open to travel and field visits (reimbursements provided) Must own a 2-wheeler & laptop. Career Growth Path: BDE ABH (Area Business Head) SBH (State Business Head) Why Join Us? Opportunity to be part of a high-impact educational movement You'll be personally trained by Nxtwave senior leadership team and Complete hand holding from day one Performance-based growth, incentives , and career progression into leadership roles Be the change-maker who helps students build a better future.

Teaching Physics with Good Communication Skills

Maths Lecturer with good communication skills

Job Summary: We are looking for a detail-oriented and organized Biological Lab Technician to support laboratory experiments and research activities. The ideal candidate will assist in preparing specimens, maintaining lab equipment, and ensuring that all testing is conducted accurately and safely in compliance with standard protocols. Key Responsibilities: Prepare biological samples (e.g., blood, tissue, cultures) for laboratory analysis. Set up, operate, and clean laboratory instruments and equipment. Perform basic laboratory tests and experiments under supervision. Record observations, test results, and other data accurately. Maintain and update laboratory logs, reports, and inventories. Sterilize equipment and maintain a clean and safe work environment. Assist in quality control and assurance processes. Follow proper safety and biosafety procedures in handling biological materials.

Job Summary: We are seeking a skilled AutoCAD Designer 3D Modeling professional to create accurate and detailed 3D models and drawings for various design and engineering projects. The candidate should have a strong command of AutoCAD and a solid understanding of technical drawings, spatial design, and materials. Key Responsibilities: Develop high-quality 3D models and technical drawings using AutoCAD. Interpret sketches, specifications, and design concepts to create accurate CAD renderings. Work closely with architects, engineers, and project managers to ensure drawings meet project requirements. Create layouts, elevations, sections, and detailed views. Revise and update existing drawings as required during design or construction changes. Ensure compliance with project standards, codes, and best practices. Maintain proper documentation and drawing records for all projects. Collaborate with team members to meet project timelines and deliverables.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform analytical and operational processes. Entry-level position with limited requirements for licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a close degree of supervision. Functional Knowledge Has basic skills in a range of processes, procedures and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and practices. Receives close supervision and guidance. For consistency, methods and tasks are described in detail. Leadership Has no supervisory responsibilities. Problem Solving Ability to problem solve, self-guided. Has limited opportunity to exercise discretion. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Receives, processes, and ensures document classification are completed and transmitted to clients. May require outbound correspondence from the client to be processed. Receives documents from both electronic and hard copy forms for processing. Sorts, images, documents, files, and archives by form type. Identifies documents and their purpose; creating a database of information. Classifies documents based on contract requirements. Captures information based on client requirements. Verifies data from automated data extraction tools. Ensures transmission of processed data to the appropriate next level. Performs other duties as assigned. Complies with all policies and standards. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . . You may also click here to access Conduents ADAAA Accommodation Policy .

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . . You may also click here to access Conduents ADAAA Accommodation Policy .