1901 Jobs in Patiala - Page 42

Job Title: SCADA / Relay Engineer Company : RBH Solutions Private Limited Location : Patiala, Punjab Experience : 2–8 Years Job Type : Full-Time Job Summary: Looking for a skilled engineer with hands-on experience in Relay Configuration, BCU Programming , and SCADA integration using devices from Schneider, GE, Siemens, ABB, SEL. Key Responsibilities: ● Designing and implementing protective relay schemes ● Collaborating with substation and SCADA teams ● Configure Protection Relays/ BCUs (Schneider, GE, ABB). ● Develop logic, set parameters, and test schemes (O/C, E/F, Diff, Dist, BFP, A/R). ● Handle IEC 61850, Modbus, DNP3, and 104-based SCADA integrations. ● Perform relay testing (Omicron, Doble) and support FAT/SAT at site. Requirements: ● Diploma/B.E. in Electrical or related field. ● 2+ years experience in relay/IED configuration. ● Familiarity with DIGSI, PCM600, EnerVista, SFT2841, MiCOM S1. Job Type: Full-time Pay: ₹30,000.00 - ₹70,000.00 per month Schedule: Day shift Work Location: In person

About Us Waris Info Tech is a leading innovator in logistics and transportation technology. We specialize in developing cutting-edge solutions like Transportation Management Systems (TMS), 3PL platforms, ELDs & Fleet Management tools, and Broker Applications. Our mission is to empower businesses across the supply chain to optimize operations, enhance efficiency, and achieve unparalleled visibility through intelligent, integrated technology. Job Summary: We are seeking a talented and enthusiastic Angular Developer with 1.5 to 3 years of professional experience to join our growing development team. In this role, you will be instrumental in developing and maintaining robust, scalable, and high-performance web applications using the Angular framework. You'll work closely with product managers, UX/UI designers, and backend developers to deliver exceptional user experiences and contribute to the full software development lifecycle. Key Responsibilities: Develop and maintain user-facing features using Angular, ensuring high performance on mobile and desktop. Write clean, well-documented, and efficient code following best practices and coding standards. Work with backend developers to integrate APIs and ensure seamless data flow. Implement responsive designs to ensure cross-browser and cross-device compatibility. Participate in code reviews to maintain code quality and share knowledge within the team. Troubleshoot, debug, and optimize application performance. Contribute to the continuous improvement of development processes and tools. Stay up-to-date with the latest Angular versions and front-end technologies. Required Skills & Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. 1.5 to 3 years of hands-on professional experience with Angular (version 8+ preferred). Strong proficiency in HTML5, CSS3, and JavaScript (ES6+). Experience with TypeScript. Familiarity with state management patterns/libraries (e.g., RxJS, NgRx if applicable). Understanding of RESTful APIs and asynchronous request handling. Experience with version control systems, preferably Git. Solid understanding of responsive design principles and cross-browser compatibility issues. Ability to write unit and integration tests (e.g., Karma, Jasmine). Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to work effectively in a team environment. Bonus Points Experience In Logistics applications Experience with build tools like Webpack or Angular CLI. Basic understanding of backend concepts (e.g., Node.js, databases). Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Schedule: Day shift Monday to Friday Ability to commute/relocate: Patiala, Punjab: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Experience: Angular: 1 year (Required) JavaScript: 1 year (Required) Location: Patiala, Punjab (Preferred) Shift availability: Day Shift (Required) Work Location: In person

Service Officer – Branch Banking KRAs:  Cash Management – Cash/Non-cash transactional activities  Redress customer needs pertaining to cash, DDs, cheque deposits, general information.  Maintaining speed and accuracy of transactional processes.  Sensation of the use of other business opportunities.  Providing a high-quality experience that will encourage customer loyalty and good word-ofmouth Desired Candidate Profile:  Meticulous & has an Eye for detail  Well – groomed, presentable with excellent communication skills.  Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash.  Computer proficiency a must  Educational Qualification : Graduate  Experience of 1-2 years , Fresher’s can apply

Recruit, train, and develop new agents for Health Insurance sales. Achieve monthly and annual sales targets through effective field sales activities. Drive business through existing and new agency networks. Conduct joint field calls with agents to support their business development. Monitor and evaluate agent performance; provide necessary coaching and motivation.

Hello Applicants We are hiring for Senior Manager API International Market (ROW Market) - Pharma API Industry - Punjab Qualification: Any Graduate and PG Marketing Experience: 15 years Location: Patiala, Delhi experience required in International Market Job Description: experience required in LATAM, MENA, APAC & ROW Market...etc...for the API interested candidates can share their cv to hr3@sarthee.com or call at 9033033650

1 sourcing new files for home loans through various channels. 2 achieving the disbursement targets. 3 complete the documentation for processing the loan applications. 4 Freshar can not apply. Required Candidate profile * Graduation Must * Must have 06 Months of experience in HL, LAP Banking Sales / Finance / Insurance Sector * Good Communication skills * Age :- 21 to 38 YEARS

Responsible for development of agent network for sales of Life Insurance Recruitment of advisors Hard work Field Sales Skill. Fixed Salary and Incentives Understanding of Insurance Industry will be an added advantage. For interview call 7985750211

Job Title: Billing Head – Civil Construction Company: AGT Infrastructure Pvt Ltd Location: India Department: Billing / Contracts / Project Controls Employment Type: Full-time About the Company AGT Infrastructure Pvt Ltd is a leading civil construction company committed to delivering quality and timely infrastructure projects. With expertise across residential, commercial, and industrial sectors, we focus on engineering excellence, safety, and client satisfaction. Guided by our motto “Quality and Commitment,” we are known for reliability, innovation, and professional execution. Role Summary The Billing Head will oversee all billing activities for multiple civil construction projects, ensuring accuracy, compliance with contract terms, and timely invoicing to clients. This role requires strong coordination with project teams, accounts, and clients to ensure seamless billing operations. Key Responsibilities Lead and manage the billing team for all ongoing projects Prepare, verify, and finalize RA (Running Account) bills, subcontractor bills, client invoices Ensure bills are as per BOQ, contract terms, and site measurements Coordinate with site engineers for measurement verification and certification Review and verify subcontractor and vendor bills before processing Liaise with clients for timely submission and approval of invoices Monitor billing schedules and cash flow projections Maintain accurate billing records and documentation Ensure compliance with statutory requirements, GST, taxation rules Resolve billing-related queries or disputes with internal and external stakeholders Support audits by providing required billing data and clarifications Train and mentor billing team members for process adherence and improvement Desired Candidate Profile Bachelor’s Degree / Diploma in Civil Engineering (preferred) or relevant qualification 8–12 years of experience in billing in civil construction / infrastructure projects Strong understanding of RA billing, BOQ, measurement sheets, client contracts Knowledge of GST, taxation, statutory billing requirements Excellent coordination and communication skills Proficiency in MS Excel, billing software, ERP systems (if used) Ability to manage multiple projects and deadlines Detail-oriented with strong documentation skills Leadership experience in managing billing teams is preferred Benefits Opportunity to work with a reputed infrastructure company Professional work environment Growth and learning opportunities

Urgent Hiring !!!! Business Development Manager Location: Patiala, Punjab Company: E2E Digitech Private Limited Job Description: We are looking for a confident, self-driven Business Development Manager for our Patiala region who can take full ownership of generating leads, closing deals, and building strong client relationships. Key Responsibilities Generate new business leads through field visits, referrals, and calls Attend daily assigned meetings and pitch company services confidently Identify potential clients and close sales independently Maintain follow-ups and build strong customer relations Achieve monthly sales targets and report daily activity Coordinate with the internal team to ensure smooth onboarding of clients Stay updated on local market trends and competition Key Skills Required Strong sales closing skills Excellent communication and convincing ability Lead generation and client handling experience Self-motivated and target-oriented Good knowledge of Patiala and surrounding areas Professional attitude and team player Qualifications Graduate or above Minimum 1–2 years of field sales or B2B sales experience (preferred) Compensation Salary, As per experience Incentives: Attractive performance-based incentive structure Yearly increment based on performance 📧 To Apply: Email your resume to hr@e2edigitech.com 📞 Contact: 70871 08083

Key Responsibilities: Recruit, train, and develop new agents for Health insurance sales. Achieve monthly and annual sales targets through effective field sales activities. Drive business through existing and new agency networks. Conduct joint field calls with agents to support their business development. Monitor and evaluate agent performance; provide necessary coaching and motivation. Ensure high levels of customer satisfaction and policy persistency. Organize regular training and development programs for agents. Stay updated on competitor activities and market trends. Maintain proper documentation and reports as per company standards. Skills & Qualifications: Minimum 1 years of experience in Health insurance field sales, preferably in the agency channel. Strong sales, negotiation, and relationship-building skills. Good understanding of insurance products and regulatory requirements. Ability to motivate and manage a team of agents effectively. Excellent communication and interpersonal skills. Goal-oriented with a focus on performance and results. Proficiency in local language(s) and English. Bachelor's degree in any discipline (preferred). Key Competencies: Channel Sales Management Team Handling & Agent Development Customer Relationship Management Insurance Sales & Product Knowledge Target Achievement & Lead Generation Territory Management Role & responsibilities

We're looking for energetic and customer-focused Sales Executives to visit customers' homes, conduct eye tests, and sell Lenskart spectacles. As a Sales Executive, you'll: Visit customers' homes based on scheduled appointments Conduct eye tests using specialized equipment Sell Lenskart spectacles and provide exceptional customer service Carry a 18-20 kg bag with eye check equipment and eyewears Meet sales targets and earn attractive commissions Training: 30-days comprehensive training in Mumbai (Turbhe) on eye checkups and sales techniques Candidates must be willing to stay/travel to the training location for 30 days Support and product training Requirements: Graduate or Diploma holder Fresher/Experienced Excellent communication and interpersonal skills Ability to lift and carry equipment (18-20 kg) Willingness to travel and work flexible hours Must possess a valid driving license Must own a bike (two-wheeler).

Direct Reportees: Store Managers Interactions: Internal and External Stakeholders. You, as an Area Manager, play a critical role to lead diverse teams at store level who are in turn responsible in providing the best customer experience to Lenskart customers as well as revenue generation. You are the facilitator of growth, responsible to build vision & business strategies to achieve sales, customer experience, and other organisational goals by investing in people through regular coaching. We are looking for enthusiastic & pragmatic leaders with strong inclination towards customer centricity, sales, digital mind-set, and people leadership. On a typical day, you would be spending your time at the stores in your area, helping the team deliver on the strategy, coaching them and helping remove road-blocks. Key Responsibilities: Sales Leadership: - Developing & driving sales strategy for your area & team with focus on revenue goals. - Driving the rigor to deliver world-class customer experience at the store, thereby increasing the Net Promoter Score (NPS) for the store and reducing detractors - Drive high performance culture in your area across the metrics mentioned above - Assessing business and performance trends regularly & build improvement opportunities. - Serve as critical strategy planning link between Corporate and the field organization. - Translate corporate goals including financial returns, sales growth and market share, into Business plans. - Assess field capability and establish performance priorities at group level. People leadership: - Partnership with Store Managers & HR team to make sure stores are adequately staffed. - Leading leaders, coaching and developing future talent - Assess & bridge skill gaps including those related to implementation of business plans, forecasts, financial analysis, associate development and communication - Formal & Informal performance management for store managers they are responsible for - Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. - Retain talent - Reduce attrition Organizational leadership: - Solely responsible for managing and maintaining territory and store budgets to ensure profitability at the area level - Managing the top and bottom line effectively of the assigned territory and stores - Responsible for overall operational effectiveness of stores on areas such as shrinkage, capacity, productivity, growth, attrition. - Build creative & cost effective methods to ensure productivity while managing high standards of retail operations.

About the Role The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms. Responsibility Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores Act as a Mentor and Coach to Fresher Optometrists To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example To welcome new talent from the market, conduct interviews and on board Identify and Train the Store staff to help them achieve their goals Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team Participate in regional, departmental, executive, operational meeting as appropriate Maintain documentation and Report daily to PS regional manager on store visit summary Non-negotiable Ensuring high standards of accurate eye tests for every customer across all stores Highest standards in the clinic by ensuring clinic hygiene and instrument calibration as per defined SOP (Internal audit) Customer Service: Close every technical Detractor, Returns & Escalation through a detailed RCA Ensuring a high density of top raters optometrists in all stores measured via Quality Scorecard Ensure you solve customer-related issues that may lead to potential escalation Operational expertise: Periodically working as store optometrist as per business requirement Recommend the right talent in the right store to AOMs. All clinic equipment should be in working condition- AR/Lensometer/ Chair unit / Dispensing tools /Demos Ensure all pending points are closed during the store visit Drive operational balance score: all stores should be above 90%: such as Locus compliance, Tango compliance, Internal and Mystery audit scores. People Management : Managing attrition, team motivation & culture Ensure the hiring of optometrists by arranging referrals, leads, and campus drives Conducting chair tests for new optometrists to support the recruitment team The performance management system needs to drive- to ensure good performers is recognized and bottom performance is coached/trained People development by regular intervention & check-in during the Uprise and Upscale program To conduct unbiased sign-off for all newly hired optometrists before handing over to the business.

Reporting to Area Operations Manager Skip Level City/Zonal Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Customer focus:Driving NetPromoter Score Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority.

Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear articulation and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority.

Reporting to Store Manager Skip Level Areas Operations Manager About the Role Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has Product recommendation With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions Achieving sales targets & SOP adherence Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently Post making the sale, he/she is responsible for coordinating with the customer for product pick up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage Store upkeep & maintenance He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear articulation and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority.

Operate & monitor heat treatment furnaces Follow SOPs & maintain process parameters Inspect hardness & microstructure Keep process records Coordinate with QA for quality checks Ensure equipment maintenance & safety Follow EHS & 5S practice

We are seeking a highly motivated Recruiter to join our Retail TA team. In this role, you will be responsible for leading the recruitment process for a variety of roles. You will work closely with hiring managers to understand their hiring needs and develop recruitment strategies to attract and hire top talent. Key Responsibilities: Source & screen relevant profiles through multiple channels including Employee Referrals, Social Networking Sites, Alumni Base, Head Hunting, Passive Sourcing and ensure a healthy source mix is maintained To manage the end to end recruiting process for our retail business To ensure 95% manning capacity at all times Build great partnership with business in terms of understanding the needs and delivering as per agreed SLAs Developing & managing respective competition portfolio by rigorous sourcing Conduct interviews and assess candidate qualifications and fit for the role and the company culture Coordinate with hiring managers and candidates to schedule interviews and follow-up communication Manage end to end recruitment process, including negotiating job offers and driving closures Minimum Qualifications: Bachelor's degree in Human Resources or related field Minimum of 3+ years of experience in recruiting for a variety of positions and levels Strong understanding of recruitment best practices and trends Good communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Strong attention to detail and organizational skills Ability to work independently and as part of a team.

Essential Qualifications - Graduate from an accredited college Post Graduation desired Experience in handling CSC Channel business will be an added advantage Essential Experience and Skills- 5+ years of experience in alliance/product management in a mid/large sized HFC or NBFC Experience in driving sales through CSC channels and achieving revenue targets Proven track record of developing and maintaining successful partnerships with channel partners. Demonstrated ability to build and sustain strong relationships with CSC/Channel partners Understanding of lending practices, regulatory requirements and industry trends Excellent written & verbal communication skills Key Roles and Responsibilities - Responsible for establishing the Piramal brand by overseeing the sales and business development activities for secured/unsecured ent for all branches in purview Design the Business development strategy in consultation with the Zonal Head, identifying revenue generation targets for the region and revenue objectives for respective districts in support of national objectives Responsible for driving branch profitability, new channel development and design of localised products Drive business development for the entire region to meet geography sales financial objectives by preparing regional implementation plan; scheduling expenditures; analyzing variances; initiating corrective actions. •Present the performance metrics of the region to the senior management on a periodic basis •Monitor the loan book, product mix, yield, quality of the portfolio and other business metrics for the region and provide guidance to area sales managers for course correction •Coordinate and liaison with other function heads to drive requisite business metrics in the region and provide feedback on product offerings, channels and processes to the heads of functional teams (Product, Marketing, credit, operations, technical, legal) so as to identify opportunities for improvement •Monitor region specific regulatory compliances and collaborate with internal and external stakeholders to manage state authorities •Oversee the implementation of marketing, advertising and promotional planning in collaboration with the marketing team for region specific customizations •Conduct regular visits to locations within the region to understand the on-ground realities and guide the local teams on how best to leverage the opportunities, in line with the Organizational goals •Evaluate market trends and best practices prevalent in the industry and share insights with teams to plan and undertake measures for expansion of the business within the geographic limit of the region •Oversee implementation of SOPs and best practices across all branches mapped to the region and guide area sales managers how to best achieve business targets and manage productivity •Monitor annual budgeted expenses and manage resources within budgetary guidelines according to company policy Collaborate with Area sales managers to minimize audit deviations •Guide the Area Sales Managers to drive business growth in the region through effective team management of both internal sales team comprising of Sales Managers and DSTs and channel partners •Mentor and guide the teams for attainment of set targets and adherence to companys processes, rules and regulations •Assess the training and development needs of the team and collaborate with the relevant stakeholders to

Key Responsibilities Customer Services Meet & Greet the customers Assisting customers throughout the shopping journey Sharing product features & benefit with the customers Explaining services , building trust & loyalty Resolving Customers queries pre & post Sale Ensure product delivery to the customer on time Receive feedback from the customer on services & product Inventory Management Daily quick count of all the PIDs available in the store Receive bulk shipment , physical count & mark receive in the system on daily basis Daily replenishment to fill the display gap Check the bad inventory /damage product & keep it on designated place Ensure daily handover & receiving product from VRX through HOP app Highlight inventory mismatch /discrepancy to the Store Manager Operational Process Following the VM guidelines Maintain cleanliness & hygiene in the store Update all the SOPs file on daily basis Reconcile daily cash & card sale.

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. Adhere to company policies and procedures. Requirements: Excellent communication skills (verbal and written). Strong problem-solving skills and attention to detail. Basic computer knowledge and typing skills. Ability to work in a team and adapt to a fast-paced environment. Previous experience in a BPO or customer support role is a plus. Willingness to work in rotational shifts including weekends and holidays. Preferred Qualifications: Any Graduate Familiarity with CRM systems and practices. Should be comfortable in taking Chat and calls both.

Responsibilities: * Manage existing accounts, identify new opportunities * Report on sales performance regularly * Collaborate with marketing team on campaigns & promotions Annual bonus

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39420 Job Description Business Title Team Lead - OTC Global Job Title Lead IV Customer Services Global Function Business Services Global Department Customer Services (DEP_BBS2) Organizational Level 7 Reporting to Manager - Sales operations Size of team reporting in and type 3 to 5 Role Purpose Statement Will be responsible for full operational control and end-to-end contract entry and order management activities. He is responsible for People management encompassing the end-to-end processes of talent acquisition, talent optimization, and talent retention while providing continued support for the business and guidance for the employees of an organization. Able to champion the workload distribution to efficiently deliver the Global KPI s of Customer Service COE. This role requires end to end visibility of Commodity value chains to holistically define/change the operation model as and when required. Main Accountabilities 1. Team Management: a. Monitor Daily contract entry and issuance meet Global KPIs, across all value chains on a daily basis. b. Ability to impart domain knowledge to the team to build a pool of subject matter experts (SMEs). c. Handle and resolve critical issues and propose solutions. d. Provide support in process transitions and work on process stabilization, have well defined control process, SOPs and KPIs. e. Lead and provide guidance to the team to effectively communicate and handle all day-to-day operational related activities with various stakeholders. f. Handle succession planning, identify training needs and work on resource development to build a self-reliant and efficient team. g. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally. h. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving. i. Accountable for tracking performance and driving best in class KPIs. j. Perform Month End Checks for Team and ensure accounting queries are resolved within the agreed deadline k. Work in coherence to achieve self and team goals. 2. Additional responsibilities: a. Preparing monthly reports and scorecards. b. Manage work allocation and leaves plan of the team. c. Ensuring SOX and other statutory requirements are met and clean audit reports. d. Ensuring close coordination with team to have smooth closure of month end activities. e. Identify and propose ways of process improvement as per Industry leading practices. f. Handle exceptions generated, perform root cause analysis to resolve current issues and act proactively to avert potential issues in future g. Provide guidance and support to the team, knowledge sharing and best practices for talent optimization and retention. 7. Financial Literacy: a. Good understanding of Order to Cash vertical, Order management, Billing, Credit & Compliance, Cash Application, Collections, Disputes management, Controls adherence and period end closing & reporting. b. Lead / identify projects Lean or Six Sigma projects aimed for process improvements / automations Knowledge and Skills Behavior Improve Bunges outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy. Collaborate, effectively communicate with others and take initiative to continually develop themselves. Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change. Technical Relevant experience in Customer Service & Order to Cash Ability to work independently, efficiently and deliver high quality output under time pressure Experience in managing people and processes through a sustained period of change Strong written & oral communications skills in English. Computer proficient and competency in Microsoft Office (Word, PowerPoint, Excel, Outlook). Fair understanding of BI/Reporting tools like Power BI, Tableau, SharePoint & Power Automat. Ability to spot patterns and analyses data Experience in working with SAP system. Education & Experience Regular B.Com/MBA/M.Com or equivalent master s degree from a recognized institution 6 - 8 minimum years of experience in managing service delivery for order to cash functions Experience of Commodity/FMCG will be an added advantage Excellent computer skills and competency in Microsoft Office (Word, PowerPoint, Excel, Outlook) Experience working in a similar Shared Services Centre setup a distinct advantage Strong Customer Service & OTC Domain expertise (end to end OTC function) Lean or Six Sigma Methodology, Project Management and People management skills

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39417 Job Description Business Title Team Lead - OTC Global Function Finance Organizational Level 7 Reporting to Manager - Operations Size of team reporting in and type 3 to 5 Role Purpose Statement Will be responsible for full operational control and end-to-end contract entry and order management activities. He is responsible for People management encompassing the end-to-end processes of talent acquisition, talent optimization, and talent retention while providing continued support for the business and guidance for the employees of an organization. Able to champion the workload distribution to efficiently deliver the Global KPI s of Customer Service COE. This role requires end to end visibility of Commodity value chains to holistically define/change the operation model as and when required. Main Accountabilities 1. Team Management: a. Monitor Daily contract entry and issuance meet Global KPIs, across all value chains on a daily basis. b. Ability to impart domain knowledge to the team to build a pool of subject matter experts (SMEs). c. Handle and resolve critical issues and propose solutions. d. Provide support in process transitions and work on process stabilization, have well defined control process, SOPs and KPIs. e. Lead and provide guidance to the team to effectively communicate and handle all day-to-day operational related activities with various stakeholders. f. Handle succession planning, identify training needs and work on resource development to build a self-reliant and efficient team. g. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally. h. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving. i. Accountable for tracking performance and driving best in class KPIs. j. Perform Month End Checks for Team and ensure accounting queries are resolved within the agreed deadline k. Work in coherence to achieve self and team goals. 2. Additional responsibilities: a. Preparing monthly reports and scorecards. b. Manage work allocation and leaves plan of the team. c. Ensuring SOX and other statutory requirements are met and clean audit reports. d. Ensuring close coordination with team to have smooth closure of month end activities. e. Identify and propose ways of process improvement as per Industry leading practices. f. Handle exceptions generated, perform root cause analysis to resolve current issues and act proactively to avert potential issues in future g. Provide guidance and support to the team, knowledge sharing and best practices for talent optimization and retention. 7. Financial Literacy: a. Good understanding of Order to Cash vertical, Order management, Billing, Credit & Compliance, Cash Application, Collections, Disputes management, Controls adherence and period end closing & reporting. b. Lead / identify projects Lean or Six Sigma projects aimed for process improvements / automations Knowledge and Skills Behavior Improve Bunges outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy. Collaborate, effectively communicate with others and take initiative to continually develop themselves. Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change. Technical Relevant experience in Customer Service & Order to Cash Ability to work independently, efficiently and deliver high quality output under time pressure Experience in managing people and processes through a sustained period of change Strong written & oral communications skills in English. Computer proficient and competency in Microsoft Office (Word, PowerPoint, Excel, Outlook). Fair understanding of BI/Reporting tools like Power BI, Tableau, SharePoint & Power Automat. Ability to spot patterns and analyses data Experience in working with SAP system. Education & Experience Regular B.Com/MBA/M.Com or equivalent master s degree from a recognized institution 6 8 minimum years of experience in managing service delivery for order to cash functions Experience of Commodity/FMCG will be an added advantage Excellent computer skills and competency in Microsoft Office (Word, PowerPoint, Excel, Outlook) Experience working in a similar Shared Services Centre setup a distinct advantage Strong Customer Service & OTC Domain expertise (end to end OTC function) Lean or Six Sigma Methodology, Project Management and People management skills

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39429 Job Description Business Title Manager- OTC Global Job Title Mgr I Customer Services Global Function Business Services Global Department Customer Services (DEP_BBS2) Organizational Level 7 Reporting to SR. MANAGER/AGM - Customer Service & Sales Support Size of team reporting in and type 7 to 10 Role Purpose Statement Position will be responsible for service delivery management and transformation of Customer Service & Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service & Sales Support, Controls adherence and period end closing & reporting for different regions within BEMEA/BAS/BNA. Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service & Sales Support function. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Passionate about helping clients succeed and committed to delivering exceptional customer service. Empathetic, patient, and understanding when dealing with clients facing financial challenges. Main Accountabilities . Operational Leadership and Team Management: a. Oversee the end-to-end Customer Service & sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment. b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability. c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times. d. Develop and enforce standard operating procedures (SOPs) for the Customer Service & Sale management process. e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs. f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels. h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments. i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims. 2. Customer Support & Guidance Oversight: a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally. b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving. c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program. 3. Strategic Account Management: a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans. b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion. c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements. d. Lead process optimization initiatives across Customer Service & Sale functions to improve operational efficiency and customer experience. e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes. f. Design and execute change management strategies to ensure smooth transitions during transformations. g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives. Reporting & Performance Metrics: a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership. b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals. 5. Customer-Centric Approach: a. Passionate about helping clients succeed and committed to delivering exceptional customer service. b. Empathetic, patient, and understanding when dealing with clients facing financial challenges. c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication. d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities. e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance. 7. Key Competencies: a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices. b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs. c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals. d. Resilience: Thrive in a dynamic environment with competing priorities. Knowledge and Skills Behavior Make decisions aligned to Bunge s global strategy, business needs and financial goals and explore new perspectives by driving innovation. Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles. Develop data driven strategies aligned with Bunge s priorities, energize others to action through clear and compelling communication. Technical Ability to partner with other BBS Team Managers to optimize processes across the SSC In depth knowledge of end-to-end OTC process Strong knowledge SAP environment. Process Transition & Transformation Reporting & Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage) Education & Experience Bachelor s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred). 12+ years of experience in Customer Service & Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role. Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment. Expertise in driving organizational transformation, change management, and stakeholder engagement. Strong understanding of supply chain, logistics, and customer service operations. Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable. Experience working in a similar Shared Services Centre setup a distinct advantage Strong Customer Service & Sales Support Domain expertise (end to end OTC function). Six Sigma or GB/Black Belt, Project Management and People management skills.