Job Vacancy_ Team Leader Tele-collections process_ Porur Chennai

Job Description

Lead, Motivate & Drive Success - Join SMFG India Telecollections Team! Job Title: Team Leader Telecollections Openings: 3 Experience Required: Minimum 2+ years in tele-collections as a team lead Language Proficiency: Must be fluent in either Kannada or Telugu Location: Chennai, Porur Commerzone Work Timings: 9:30 AM to 6:30 PM Education Qualification: UG Mandatory CIBIL Score Requirement: no hit or -1 or 700 & above Age: 36 years & below Interested candidates, kindly share your updated resume at gayathri.anand@smfgindia.com Company Overview SMFG India SMFG India is a leading financial services provider, committed to delivering excellence in customer service and collections management. With a strong focus on innovation and operational efficiency, we strive to empower businesses and individuals with financial solutions that drive success. Job Description: Are you a dynamic leader with a passion for team success and collections efficiency? Join us as a Team Leader Telecollections and drive results in a fast-paced and rewarding environment! Key Responsibilities: Set ambitious yet achievable targets for individuals and the team, ensuring alignment with business objectives Recruit, onboard, and mentor new hires to enhance team productivity and engagement Guide and support team members, addressing queries and providing constructive feedback Take charge during escalations, resolving customer concerns with professionalism Optimize tele-collections operations, keeping the team motivated and focused Track daily and monthly performance using key metrics and reports Ensure adherence to attendance policies and company protocols Drive consistent achievement of collection targets and maintain high productivity benchmarks Manage interdepartmental follow-ups and coordinate pickups with agencies and field operations (FOS) Eligibility Criteria: Prior experience as a team lead in tele-collections (minimum 2 years) Strong leadership, problem-solving, and decision-making skills Excellent communication and interpersonal abilities Passion for motivating and managing high-performing teams Compensation & Benefits: Fixed Pay + Attractive Variable Pay Comprehensive Benefits Package Includes insurance and additional perks If youre ready to take the lead and make an impact, SMFG India is the place for you! Interested candidates, kindly share your updated resume at gayathri.anand@smfgindia.com Apply now and elevate your career to the next level!